Service & Support Engineer - Mumbai, India

BioLogic; Thane; Hybrid; INR 400,000 - 700,000; Full time

Benefits offered by this job

Career growth

Purpose-driven work

Supportive culture

Job summary

BioLogic in India is seeking a field service engineer to install, calibrate, repair, and maintain BioLogic instruments at customer sites across the region, ensuring peak uptime and reliability.

You will troubleshoot hardware and software issues, perform preventive maintenance per SOPs, and provide clear customer guidance on AMC options and service offerings. This role requires strong communication, meticulous documentation, and willingness to travel up to 70%.

Qualifications

• Experience in technical support for scientific instruments or electronic equipment and on-site customer support.
• Strong troubleshooting capability and understanding of scientific instrumentation is required.
• Exposure to R&D lab instruments, electrochemistry, or battery testing systems is preferred.
• Hands-on experience in PCB level repair and calibration of electronic instruments is an advantage.

Responsibilities

• Field Installation, Calibration & Preventive Maintenance.
• Install and qualify new instruments at customer sites; perform scheduled calibrations and preventive maintenance per SOPs.
• Ensure traceability for installations and calibrations (records, certificates) and help ensure instrument uptime.
• Troubleshooting & Onsite/Remote Support.
• Diagnose hardware/software issues; implement corrective actions and elevate to HQ where needed.
• Deliver responsive onsite and remote (phone/email/online) support within ensuring alignment with TAT.
• Support repair efforts as required by performing repair activities on PCB boards and cables.
• Execute post-repair functional tests and calibrations, document results, and ensure quality review before releasing back to customers.
• AMC Promotion & Lifecycle Support.
• Educate customers on AMC options (standard/comprehensive, extended warranty, calibration packages) and the value of preventive maintenance.
• Identify AMC opportunities during installations/PM/repairs; log leads and renewal due dates in ERP/Service Dashboard (or CRM if applicable)
• Reporting, Documentation and ERP.
• Maintain installation registers, service call/visit logs, preventive maintenance checklists, and customer service reports.
• Manage service tickets via ERP and Service Dashboard with closure notes.
• Logistics Support.
• Support incoming imports to the local inventory by review parts and serial numbers; Support logistics of outward instruments/spares.
• Support order processing and accounts team in managing orderly spares / instrument
• Teamwork & Communication
• Communicate clearly with customers; provide status updates, preventive care guidance, and closure summaries.
• Collaborate with the other team members locally or with HQ to resolve complex issues.
• Contribute to internal knowledge sharing and continuous improvement initiatives.

Skills

Technical support

Troubleshooting

On-site support

Scientific instruments

Education

B.E./B.Tech. in Electrical/Electronics/Instrumentation or Diploma

Tools

ERP

Service Dashboard

Job description

Shape the Future of Scientific Innovation

At BioLogic, we’re passionate about empowering researchers and innovators with cutting-edge scientific instrumentation. As a global leader in electrochemistry, battery research, and materials science tools, we enable discoveries that drive the future of clean energy, sustainability, and technology.

Do you love solving technical problems, troubleshooting & working with high precision cutting-edge scientific instrumentation, and supporting scientists who push the boundaries of knowledge? If you’re a self-motivated and detail-oriented professional who thrives on ownership and reliability, we’d love you on our service team.

In this role, you will collaborate with some of the brightest minds in the research world, ensuring that BioLogic instruments remain reliable, and ready for all the time for supporting new research and innovation.

Why BioLogic?

• Science at the Core: Work with world-class electrochemistry and battery research instruments that enable groundbreaking discoveries.
• Customer-Centric Support: Build trusted partnerships by delivering dependable, timely service and technical solutions.
• Global Reach, Personal Impact: Coordinate with our international technical service team while making a visible difference for researchers across Southern India.
• Growth Opportunity: Access advanced technical training, international exposure, and opportunity to interact closely with researchers and scientists.
• Supportive Culture: Join a team that values Reliability, Ambition, Respect, and Commitment, and recognizes your contributions.

Your Role

In this role, you will ensure reliable operation of BioLogic instruments through installation, repairs, preventive maintenance, repairs, and documentation. You will split your time between onsite and remote service across for customers and hands‑on repair/calibration work as required.

What You’ll Do

• Field Installation, Calibration & Preventive Maintenance
• Install and qualify new instruments at customer sites; perform scheduled calibrations and preventive maintenance per SOPs.
• Ensure traceability for all installations and calibrations (records, certificates) and help ensure instrument uptime.
• Troubleshooting & Onsite/Remote Support
• Diagnose hardware/software issues; implement corrective actions and elevate to HQ where needed.
• Deliver responsive onsite and remote (phone/email/online) support within ensuring alignment with TAT
• Support repair efforts as required by performing repair activities on PCB boards and cables.
• Execute post-repair functional tests and calibrations, document results, and ensure quality review before releasing back to customers.
• AMC Promotion & Lifecycle Support
• Educate customers on AMC options (standard/comprehensive, extended warranty, calibration packages) and the value of preventive maintenance.
• Identify AMC opportunities during installations/PM/repairs; log leads and renewal due dates in ERP/Service Dashboard (or CRM if applicable)
• Reporting, Documentation and ERP
• Maintain installation registers, service call/visit logs, preventive maintenance checklists, and customer service reports.
• Manage service tickets via ERP and Service Dashboard with closure notes.
• Logistics Support
• Support incoming imports to the local inventory by review parts and serial numbers; Support logistics of outward instruments/spares.
• Support order processing and accounts team in managing orderly spares / instrument
• Teamwork & Communication
• Communicate clearly with customers; provide status updates, preventive care guidance, and closure summaries.
• Collaborate with the other team members locally or with HQ to resolve complex issues.
• Contribute to internal knowledge sharing and continuous improvement initiatives.

Who We’re Looking For

Education

• B.E./B.Tech. in Electrical, Electronics, or Instrumentation OR Diploma with relevant experience.

Skills & Experience

• Experience in the technical support for scientific instruments or electronic equipment and in providing on site customer support and service
• Strong troubleshooting capability and understanding of scientific instrumentations is required
• Exposure to R&D lab instruments, electrochemistry, or battery testing systems is preferred
• Hands-on experience in PCB level repair and calibration of electronic instruments is an advantage

Behavioural Skills

• Ownership mindset, reliability, and attention to detail.
• Clear communication, organized documentation, and customer-first approach.

Language Skills

• Knowledge of English is required; Knowledge of Marathi and Hindi are preferred.

Travel Readiness

• Willingness to travel up to 70% across assigned region and occasionally to other regions as per operational requirements.

What We Offer

• Career Growth: Advanced technical training, mentorship, and international collaboration.
• Purpose-Driven Work: Support research that powers tomorrow’s clean-energy technologies.
• Supportive Culture: A collaborative, respectful, and learning-oriented environment.