Service Desk Engineer-Chennai

Movate Technologies; Chennai District; On-site; INR 180,000 - 260,000; Full time

Job summary

Movate Technologies in Chennai is seeking a Service Desk Engineer to provide first-line IT support. The role handles incidents via phone, email, and chat, performs initial troubleshooting, logs tickets accurately, and aims for a positive user experience.

1–2 years' experience preferred, with shift work as required. The ideal candidate has basic Windows and Office knowledge, familiarity with ITSM and ticketing systems, strong communication, and a service-oriented attitude.

Qualifications

• Front-line IT support for end users.
• Accurate logging and tracking of incidents.
• Assist with password resets and access issues.
• Follow defined support procedures and SLAs.

Responsibilities

• Receive and log incidents and service requests from users.
• Provide first-level troubleshooting for common IT issues.
• Support password resets, account unlocks, and application access issues.
• Escalate unresolved incidents to higher level support teams.
• Maintain proper ticket documentation in the ITSM system.
• Follow defined support procedures and SLA requirements.

Skills

Windows OS

Microsoft Office

ITSM

Ticketing systems

Customer service

Shift work

Education

Bachelor's or Diploma in IT

Job description

Dear Candidate,

We are looking for service Desk Engineer for our team.

Exp: 1-2yrs

Location: Chennai/WFO

Job Summary

The Service Desk Agent provides front-line technical support to users by handling incoming requests via phone, email, and chat. The role focuses on initial troubleshooting, accurate ticket logging, and delivering a positive customer experience.

Key Responsibilities

• Receive and log incidents and service requests from users.
• Provide first-level troubleshooting for common IT issues.
• Support password resets, account unlocks, and application access issues.
• Escalate unresolved incidents to higher-level support teams.
• Maintain proper ticket documentation in the ITSM system.
• Follow defined support procedures and SLA requirements.

Skills

• Basic knowledge of Windows operating systems and Microsoft Office tools.
• Familiarity with service desk processes and ticketing systems.
• Good communication and customer service skills.
• Ability to work in shift-based environments.

Qualifications

• Bachelors degree or diploma in IT or related discipline.

12 years of technical support experience preferred.