Service Desk-Senior Engineer-chennai

Movate Technologies; Chennai District; On-site; INR 279,000 - 469,000; Full time

Job summary

Movate Technologies in Chennai is seeking a Service Desk Engineer to provide first-level IT support for end users via calls, emails, and chat. The role emphasizes timely issue resolution, accurate ticketing, and high customer satisfaction.

The candidate should have 2-5 years of IT service desk experience, a degree or diploma in IT, and strong English communication skills. This is a full-time on-site role based in Chennai with opportunities to escalate complex issues to higher support tiers.

Qualifications

• Bachelor's degree or diploma in IT or related field.
• 2–5 years of IT service desk or technical support experience.

Responsibilities

• Provide first-level support for incidents and service requests.
• Log, categorize, and prioritize tickets in the ITSM system.
• Troubleshoot hardware, software, and access issues.
• Support Microsoft 365 apps including Outlook, Teams, and OneDrive.
• Escalate unresolved issues to L2/L3 teams as required.
• Maintain documentation of incidents and resolutions.

Skills

Windows OS

Microsoft Office

ITSM tools

English communication

Troubleshooting

Customer service

Education

Bachelor's degree or diploma in IT or related field

Tools

ITSM tools

Microsoft 365

Job description

We are hiring for Service desk Engineer for our dynamic team in Chennai location:

Exp: 2-5yrs

Job Summary

The Service Desk Agent provides first-level IT support for end users by handling incidents and service requests through calls, emails, and chat channels. The role focuses on delivering timely issue resolution, accurate ticket documentation, and maintaining high customer satisfaction.

Key Responsibilities

• Provide first-level support for incidents and service requests.
• Log, categorize, and prioritize tickets in the ITSM system.
• Troubleshoot basic hardware, software, and access issues.
• Support Microsoft 365 applications including Outlook, Teams, and OneDrive.
• Escalate unresolved issues to L2/L3 teams as required.
• Maintain accurate documentation of incidents and resolutions.
• Contribute to knowledge base updates.

Skills

• Good understanding of Windows operating systems and Microsoft Office applications.
• Familiarity with ITSM ticketing tools.
• Strong communication skills in English.
• Basic troubleshooting and customer service skills.

Qualifications

• Bachelors degree or diploma in IT or related field.
• 24 years of experience in IT Service Desk or technical support roles.