Service desk Chennai Walkin 24th Jan 26 - Saturday

Tata Consultancy Services; Chennai District; On-site; INR 420,000 - 660,000; Full time

Job summary

A leading technology firm in Chennai is seeking a candidate for the Service Desk role. The position requires 3 to 6 years of experience in IT support, with a focus on customer service. The ideal candidate will be proficient in English and capable of providing support through various channels, including phone and chat. Responsibilities include resolving incidents, providing hardware and software support, and collaborating with cross-functional teams. A minimum of 15 years of education is required, along with specific academic performance criteria.

Qualifications

• Customer-centric approach and understanding of Service Desk support.
• Proficiency in English for effective communication.
• Ability to work and resolve incidents and service request tickets.
• Willing to work weekend shift as per monthly roster.

Responsibilities

• Provide support via phone calls, chat, and other channels.
• Work on incidents and service requests related to Service Desk.
• Provide break fix support and remote software installation.

Skills

Customer centricity

Proficiency in written and verbal English

Ability to provide support over various channels

Remote support for hardware and software

Organizational skills

Interpersonal skills

Hardware support

Education

15 years of full-time education

Minimum percentile of 50% in 10th, 12th, UG & PG

Job description

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.

What we are looking for

Role: Service Desk

Experience Range: 3 to 6 Years

Interview: Walkin 24th Jan 26

Desired Competencies (Technical/Behavioral Competency)

Must-Have

• Should be customer centric and understand the Service Desk (SD) support function.
• Candidate should be proficient in written and verbal English to provide the required IT services.
• Candidate must be ready to provide the support over the Phone Calls, Chat and other SD Channels.
• Ready to work support during weekend also as per monthly roster.
• Work and resolve Incidents and Service Requests tickets associated with Service Desk Support function.
• Provide break fix support, Remote software installation, IT applications, advice and assist to Customer Users, as needed.
• Remote Support to Provide equipment and hardware support including laptop, desktop devices, mobile devices, direct attached printers, local printers, scanners, and wireless networking etc.

Good-to-Have

• Well organized with ability to multi-task and work with minimum supervision with quick learning skills.
• Strong interpersonal and negotiation skills. Collaborate with cross-functional teams to identify and resolve technical issues
• Well organized with ability to multi-task and work with minimum supervision with quick learning skills.
• Strong interpersonal and negotiation skills. Collaborate with cross-functional teams to identify and resolve technical issues

•15 years of full-time education

•Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)