Urgent hiring Microsoft Windows Desktop Management

Crown Solutions; Chennai District; On-site; INR 297,000 - 363,000; Full time

Benefits offered by this job

Contract duration: 6 months

Job summary

Accenture in Chennai is seeking candidates for a service desk management role. The position requires 1+ years of experience; freshers are not eligible. Candidates must provide proper experience documents (PF, bank statement, and experience letter).

Role involves L1 technical support, incident handling, and ITSM ticketing using tools like ServiceNow and BMC Remedy. 24x7 voice-based shifts from office, with US night shift timing. 6-month contract with potential extension based on performance.

Qualifications

• 1+ years of experience in service desk/IT support.
• Fresher not allowed; qualified graduates only.

Responsibilities

• Provide Level 1 technical support through the IT Service Desk.
• Troubleshoot and resolve issues; log interactions in ITSM tool.
• Collaborate with team to improve service delivery and user experience.

Skills

L1 Support

Incident Management

ITSM Tools

MS Office

Remote Support

Education

Graduate

Tools

ServiceNow

BMC Remedy

Active Directory

MS Office Suite

Job description

Hi team,

we are looking candidates for service desk management role for Accenture Chennai.

we are looking 1+yrs exp candidates Only (fresher not allowed)

Candidate should have proper experience documents

(PF/Bank statement/experience letter mandatory)

Immediate joiner only.

Role & responsibilities

Provide Level 1 (L1) Technical Support through the IT Service Desk.Assist users in troubleshooting and resolving technical issues efficiently and effectively.Log and document client interactions, issues, and resolutions in the ITSM tool.Collaborate with team members to improve service delivery and enhance overall client experience.Professional & Technical Skills:Proficiency in Service Desk Management.Solid understanding of incident management processes.Experience with ITSM tools such as ServiceNow, BMC remedy, and other ticketing systems.Hands-on knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory, and general hardware/software troubleshooting.Understanding of Service Level Agreements (SLAs) and ticket lifecycle.Experience supporting remote users and using remote troubleshooting tools.Excellent verbal communication skills with a neutral accent.Strong written communication skills, including proper email etiquette.Effective problem-solving and analytical skills.Strong customer service orientation.Ability to stay calm and composed under pressure, especially while handling irate customers and managing high call volumes.Support Type & Working Hours:Primary Mode of Support: Voice-based support, with additional assistance via email, chat, and remote desktop tools.Shift Requirements: 24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential.Work Location & Timing: Work from office, specifically during US/night shift.

Preferred candidate profile

Graduate with Good communication skills

Graduates' candidates required (No undergrad or result awaited)

5days working

Rotational Shift

Location Chennai

17 is face to face interview

Package up to 3.3 LPA

Initially this will be 6month contract base role (Contract will be extended if performance will be good)