Service Desk Engineer

Eminence HR; Chennai District; On-site; INR 250,000 - 420,000; Full time

Job summary

Eminence HR is seeking a fresher technical support executive in Chennai to join our on-site team. The role involves assisting customers via email, chat and phone, troubleshooting software, hardware and network issues, and maintaining ticket records. Walk-in interviews are welcome at Mount View Building, No.

64, Ground Floor, Little Mount, Guindy, Chennai. Applicants should have passed out in 2025 or 2026 and must have no active backlogs.

Qualifications

• 2025 or 2026 passed out
• No active backlogs

Responsibilities

• Provide technical support to customers via email, chat, and desktop support.
• Troubleshoot and resolve issues related to software, hardware, and network connectivity.
• Manage ticketing system to track and prioritize requests.
• Collaborate with other teams to escalate complex issues.
• Maintain accurate records of customer interactions and resolutions.

Job description

Roles and Responsibilities

• Provide technical support to customers through various channels such as email, chat, and desktop support.
• Troubleshoot and resolve customer issues related to software applications, hardware devices, and network connectivity.
• Manage ticketing system to track and prioritize customer requests.
• Collaborate with other teams to elevate complex issues that require further assistance.
• Maintain accurate records of customer interactions and resolutions.

Preferred Candidates

• 2025, 2026 passed out
• No active Backlogs

Walk in

Eminence HR Solutions

Mount View Building,

No. 64, Ground Floor, Little Mount, Guindy

Chennai

Contact

Dhenika : 9342754981