IT Service Desk Engineer

Tekskills; Dadri; On-site; INR 300,000 - 600,000; Full time

Job summary

Tekskills is seeking an IT Service Desk Engineer in Dadri, Uttar Pradesh, to deliver frontline IT support to clients. The role focuses on timely issue resolution and clear customer communication.

The ideal candidate has 2–4 years of experience, strong troubleshooting abilities, and a commitment to maintaining documentation and knowledge resources. This position emphasizes customer service excellence in a fast-paced environment.

Qualifications

• Proficiency in IT service desk support is required.
• Good communication and troubleshooting skills are desirable.
• Experience handling IT support queries is essential.
• Ability to work in a fast-paced environment and prioritize tasks.
• Strong problem-solving and attention to detail are important.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Document customer interactions and resolutions.
• Collaborate with internal teams to resolve customer complaints.
• Develop and maintain knowledge base articles to assist customers.
• Participate in training and development programs to enhance skills and knowledge.

Skills

IT service desk support

Troubleshooting

Customer service

Communication skills

Documentation

Job description

We are looking for a skilled IT Service Desk Engineer with 2 to 4 years of experience to provide top-notch support to our clients. The ideal candidate will have excellent communication and troubleshooting skills, with experience in handling IT support queries.

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Document customer interactions and resolutions.
• Collaborate with internal teams to resolve customer complaints.
• Develop and maintain knowledge base articles to assist customers.
• Participate in training and development programs to enhance skills and knowledge.

Job Requirements

• Essential skills: Proficiency in IT service desk support.
• Desirable skills: Good communication and troubleshooting skills.
• Experience in handling IT support queries.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving skills and attention to detail.
• Excellent customer service skills and ability to build strong relationships.