Service Desk Engineer

Movate Technologies; Chennai District; On-site; INR 300,000 - 420,000; Full time

Job summary

Movate Technologies in Chennai seeks a dedicated IT helpdesk specialist to provide first-level support for hardware, software, network, and application issues. You will handle incidents via phone, email, chat, and ticketing tools, logging and prioritizing tickets to guide users toward resolution.

The role requires basic Windows OS knowledge, familiarity with Active Directory concepts, and experience with Office 365 and Outlook.

Qualifications

• Proficient verbal and written communication.
• Basic troubleshooting knowledge of Windows OS.
• Familiarity with Active Directory concepts and Office 365.

Responsibilities

• Provide first-level support for hardware, software, network, and application-related issues.
• Handle incidents and service requests via phone, email, chat, and ticketing tools.
• Log, categorize, prioritize, and track tickets to resolution.
• Troubleshoot Windows OS, Microsoft Office 365, Outlook, VPN, and printer-related issues.
• Escalate unresolved issues to appropriate support teams.

Skills

Good communication

Basic Windows OS knowledge

Active Directory concepts

Office 365 and Outlook

Job description

Role & responsibilities

• Provide first-level support for hardware, software, network, and application-related issues.
• Handle incidents and service requests via phone, email, chat, and ticketing tools.
• Log, categorize, prioritize, and track tickets to resolution.
• Troubleshoot Windows OS, Microsoft Office 365, Outlook, VPN, and printer-related issues.
• Escalate unresolved issues to appropriate support teams.

SKills

• Good communication skills (Verbal and Written).
• Basic knowledge of Windows Operating Systems.
• Understanding of Active Directory concepts.
• Familiarity with Microsoft Office 365 and Outlook.