Service Desk Engineer

Pace Automation; Bengaluru; On-site; INR 500,000 - 800,000; Full time

Job summary

Pace Automation in Bengaluru is seeking an IT Service Desk Analyst to provide technical support for desktop issues to a global customer base. The role requires strong Windows operating system knowledge and a hands-on approach to incident resolution.

Candidates should have 3–8 years of experience in IT service desk environments and be comfortable working in a 24x7 global-support setup. The position is based in Bengaluru, with on-site responsibilities.

Qualifications

• 3-8 years of experience as an IT Service Desk Analyst or similar role.

Responsibilities

• Provide technical support to end-users through phone, email, or chat for desktop-related issues.
• Troubleshoot and resolve hardware and software problems in a timely manner.
• Collaborate with other teams to escalation complex issues that cannot be resolved at the service desk level.
• Document all incidents and resolutions in a clear and concise manner.

Skills

Technical support

Microsoft Windows OS

Job description

Roles and Responsibilities :

• Provide technical support to end-users through phone, email, or chat for desktop-related issues.
• Troubleshoot and resolve hardware and software problems in a timely manner.
• Collaborate with other teams to escalation complex issues that cannot be resolved at the service desk level.
• Document all incidents and resolutions in a clear and concise manner.

Job Requirements :

• 3-8 years of experience as an IT Service Desk Analyst or similar role.
• Strong knowledge of Microsoft Windows operating systems.
• Experience working in a 24x7 environment with global customers.