Service Desk Engineer

Everforth India Private Limited; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Job summary

Everforth India Private Limited in Bengaluru is seeking a IT Service Desk / Technical Support Engineer to handle user queries and incidents. You will work onsite and provide timely resolutions for IT and network issues, with focus on customer communication and problem solving.

Ideal candidates have hands-on experience with Service Desk environments, knowledge of Active Directory and Office 365, and familiarity with ServiceNow or JIRA for ticketing.

Qualifications

• Experience in Service Desk, Help Desk, Technical Support, or Network Support.

Responsibilities

• Provide technical support, troubleshoot IT and network issues, and resolve user queries efficiently.

Skills

Service Desk

Help Desk

Technical Support

Network Support

Active Directory

Office 365

Communication

Voice support

Tools

ServiceNow

JIRA

Job description

Job Description IT Service Desk / Technical Support Engineer

Location: Bangalore
Work Mode: Work from Office (5 Days a Week)

Required Skills:

• Experience in Service Desk, Help Desk, Technical Support, or Network Support.
• Knowledge of Active Directory and Office 365.
• Good communication skills and international voice calling experience.
• Hands-on experience with ServiceNow or JIRA is preferred.

Good to Have:

• Knowledge of TCP/IP, DNS, DHCP, and VPN.

Role: Provide technical support, troubleshoot IT and network issues, and resolve user queries efficiently.