It Service Desk Engineer

Infobeans; Indore District, Chennai; Hybrid; INR 350.000 - 480.000; Vollzeit

Zusammenfassung

Infobeans is seeking a Service Desk Analyst for a hybrid role based in Chennai/Indore. The position requires chat support, ticket handling, and SCTASK execution with a strong emphasis on customer service and ownership mindset.

You will work in EU shift timing within a Direct Contract arrangement and collaborate with the team to meet KPIs. The ideal candidate has 2+ years of experience, good communication skills, and familiarity with MS Office and common software.

Qualifikationen

• 2+ years of experience in service desk or chat support.
• Excellent communication and customer service skills.
• Experience with MS Office and common software.

Aufgaben

• Provide chat support, handle tickets and SCTASKs.
• Collaborate with the team under the #ASONE approach to enhance support.
• Demonstrate strong communication, ownership and customer service skills.
• Contribute to achieving organizational goals and KPIs.
• Share process improvement ideas to elevate support quality.
• Utilize chat and customer service skills with basic software tools and MS Office.

Kenntnisse

Communication

Customer service

Ownership mindset

Chat experience

Tools

MS Office

Jobbeschreibung

Role & responsibilities

• Job Title: Service Desk Analyst
• Location:Chennai/Indore
• Shift-Timing: EU Shift
• Work Mode: Hybrid (Weekly 2 days)
• Job Type: Direct Contract

Job Description

• The role of the analyst to provide chat support/tickets/SCTASK.
• Also closely work with the team #ASONE approach to achieve the goal and enhance the support.
• Looking for the candidate with good communication, positive and ownership mindset with customer service & chat experience.
• To achieve the organizational goals and KPI's.
• Elevating the support by sharing the process improvement ideas.
• chat & customer service experience, technical skills in computers like software, MS office package, drives, etc,
• at least 2 years experience.