Service Desk Engineer

Jobgether; India; Remote; INR 350,000 - 550,000; Full time

Benefits offered by this job

Remote work

Inclusive workplace

People-focused culture

Job summary

Jobgether is seeking a Service Desk Engineer based in India for a full-time remote role. You will handle complex support requests, troubleshoot hardware and software, and maintain system uptime with strong remote capabilities. The role involves working with internal teams and vendors to resolve issues within SLAs.

The ideal candidate has 2–3 years of IT support experience, familiarity with Windows 10, Office 2016, printers, and basic server concepts, and solid customer service skills.

Qualifications

• Graduation or postgraduation in Commerce.
• 2–3 years of relevant work experience required.
• Basic networking concepts and troubleshooting knowledge.
• Experience with Windows 10, Office 2016, printers and desktop apps.
• Familiarity with remote access and server basics.

Responsibilities

• Identify, investigate, and resolve complex technical issues reported by users.
• Provide remote technical assistance to maintain productivity and uptime.
• Manage multiple tickets and prioritize work per SLAs.
• Configure and troubleshoot desktops, laptops, mobile devices, and peripherals.
• Coordinate with vendors to ensure timely resolutions.
• Evaluate new product versions and upgrade schedules.
• Support IT projects and hardware installations.
• Ensure configurations comply with licenses and customer requirements.

Skills

Desktop troubleshooting

Windows 10 support

Remote support

Ticketing system

Customer service

Education

Commerce degree

Tools

ServiceFirst or similar

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Service Desk Engineer based inIndia.

This role offers the opportunity to support a diverse user base by maintaining reliable IT systems and resolving technical issues efficiently. As a Service Desk Engineer, you will handle complex support requests, troubleshoot hardware and software problems, and manage high-priority incidents. You will play an important role in maintaining user productivity and system availability through effective remote support. Working with internal teams, external resources, and vendors, you will ensure issues are resolved within established service-level agreements. The position covers desktop and laptop environments, peripherals, mobile devices, user accounts, and basic server support. This is a full-time remote opportunity suited to a customer-focused IT professional who can manage multiple requests in a fast-paced support environment.

Accountabilities

• Identify, investigate, and resolve complex technical issues reported by users, including system requests and high-priority support tickets.
• Provide remote technical assistance to maintain user productivity and system uptime.
• Manage multiple customer accounts, tickets, and user requests while prioritizing work according to service-level agreements (SLAs).
• Configure, install, maintain, and troubleshoot desktop computers, laptops, mobile devices, printers, and other authorized peripherals.
• Upgrade, support, and troubleshoot Windows 10, Microsoft Office 2016, and other approved desktop applications.
• Set up and troubleshoot domains, user accounts, software accounts, user profiles, and access policies.
• Perform preventive maintenance and remedial repairs on computers, laptops, printers, and related equipment.
• Diagnose basic network and server-related incidents, understand the existing IT infrastructure, and initiate system or server updates when required.
• Coordinate with external resources and vendors to ensure effective and timely issue resolution.
• Evaluate new product versions and recommend appropriate upgrade schedules.
• Support the development and implementation of new IT projects and hardware installations.
• Ensure that hardware and software configurations comply with customer requirements and applicable license agreements.

Requirements:

• Graduate or postgraduate qualification in Commerce, with a minimum of 15 years of formal education.
• 2–3 years of relevant professional work experience.
• Practical knowledge of desktop and laptop troubleshooting, with a basic understanding of networking concepts.
• Experience upgrading, supporting, and troubleshooting Windows 10, Microsoft Office 2016, printers, computer hardware, and authorized desktop applications.
• Familiarity with remote access systems and remote troubleshooting procedures.
• Basic understanding of server environments and the ability to diagnose common server-related issues.
• Experience managing IT support tickets using a ticketing platform, such as ServiceFirst or a similar tool.
• Ability to configure and maintain user accounts, profiles, and policies.
• Strong customer support and communication skills, with a customer-focused approach to problem-solving.
• Excellent prioritization and multitasking abilities, with the capacity to manage multiple tickets and meet SLA deadlines.
• Ability to think quickly, take ownership of technical issues, and coordinate with relevant teams or vendors when needed.

Benefits:

• Remote work: The position is designated as remote.
• Inclusive workplace: A professional environment committed to respecting and supporting individuals from diverse backgrounds.
• People-focused culture: An organizational emphasis on employees, customers, and collaboration.

We appreciate your interest and wish you the best!