Associate Engineer

Digitide; Gurugram District; Hybrid; INR 250,000 - 420,000; Full time

Job summary

Digitide, a global IT solutions company, is hiring for a Desktop and Service Helpdesk profile. This frontline IT role serves as the single point of contact for employees or clients experiencing technical issues, providing remote and on-site support for hardware, software, network connectivity and user accounts.

The successful candidate will handle incident management as the first point of contact (Level 1 and 2) to troubleshoot problems and restore services swiftly, ensuring minimal business

Qualifications

• Graduate

Responsibilities

• Incident management: serve as the first point of contact (Level 1 and Level 2) for troubleshooting software errors, account lockouts, and network issues.

Education

Graduate

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

A Desktop and Service Helpdesk profile is a frontline IT role that acts as the single point of contact for employees or clients experiencing technical issues . Professionals in this role ensure smooth business operations by providing remote and on-site support for hardware, software, network connectivity, and user accounts

Responsibilities

Incident Management: Serve as the first point of contact (Level 1 and Level 2) for troubleshooting software errors, account lockouts, and network issues.

Qualifications

Graduate

Job Info

• Job Identification 266581