Service Delivery Manager (SDM)

HCL Technologies Limited; Dadri; On-site; INR 3,000,000 - 5,000,000; Full time

Job summary

HCL Technologies Limited is seeking a Service Delivery Manager (SDM) to oversee IT infrastructure and managed services delivery, ensuring service levels and customer satisfaction.

You will lead service operations, governance, risk management, and stakeholder engagement, driving continuous service improvement across cross-functional teams to align with business objectives.

Responsibilities

• Oversee IT infrastructure and managed services delivery to ensure seamless operations.
• Maintain agreed service levels and high customer satisfaction.
• Lead service operations, governance, risk management, and stakeholder engagement.
• Coordinate cross-functional teams to deliver high-quality services aligned with business objectives.

Job description

The Service Delivery Manager (SDM) is responsible for ensuring seamless delivery of IT infrastructure and managed services while maintaining agreed service levels, customer satisfaction, operational excellence, and continuous service improvement. The role involves managing service operations, stakeholder engagement, governance, risk management, and cross-functional teams to deliver high-quality services aligned with business objectives.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.