Support Lead (DPO)

HCL Technologies Limited; Dadri; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

HCLTech in India seeks a senior operations leader to oversee and manage the support team, ensuring high-quality service delivery and continuous improvement. You will champion process adherence and mentor a motivated team to perform at peak levels.

You'll drive performance through regular reviews, provide constructive feedback, and collaborate with cross-functional teams to optimize service outcomes. This role emphasizes people-first leadership and sustained customer satisfaction.

Responsibilities

• Oversee and manage the support team to ensure high-quality service delivery.
• Ensure compliance with process adherence and quality benchmarks.
• Drive continuous improvement initiatives within the team.
• Conduct regular performance reviews and provide constructive feedback.

Job description

The primary job purpose is to oversee and manage the support team, ensuring high-quality service delivery, process adherence, and continuous improvement while fostering a collaborative and motivated team environment.

Key Responsibilities

• 1. Oversee And Manage The Support Team To Ensure High-Quality Service Delivery.
• 2. Ensure Compliance With Process Adherence And Quality Benchmarks.
• 3. Drive Continuous Improvement Initiatives Within The Team.
• 4. Conduct Regular Performance Reviews And Provide Constructive Feedback.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.