Service Delivery Manager - D

Capgemini; Bengaluru; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

An established industry player is seeking a Service Delivery Manager to oversee client services and ensure quality delivery. This role involves managing ongoing services, ensuring compliance with contractual requirements, and fostering strong client relationships. The ideal candidate will possess a blend of analytical thinking, problem-solving abilities, and strategic vision to drive service improvements and client satisfaction. Join a dynamic team focused on continuous improvement and excellence in service delivery, where your contributions will directly impact client success and business growth.

Qualifications

• Proven experience in managing client services and ensuring quality delivery.
• Strong analytical and problem-solving skills to enhance service delivery.

Responsibilities

• Manage ongoing services to clients and ensure contractual compliance.
• Develop strategies for client relationships and service improvements.
• Agree on service improvements with clients.
• Oversee day-to-day operations and client relationships.
• Report on service quality and performance.
• Implement continuous improvements.
• Develop client relationship strategies.

Skills

Analytical Thinking

Business Acumen

Change Management

Commercial Management

Crisis Management

Customer Centricity

Problem Solving

Project Management

Stakeholder Management

Strategic Thinking

Verbal Communication

Job description

Service Delivery Manager - D

Job Description

Service Managers cover the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements. They are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation.

Job Description - Grade Specific

Senior Service Delivery Manager - Responsible for the quality provision of service, as well as for managing and reporting on it. SDMs oversee the execution of day-to-day operations to ensure contractual commitments are met. They proactively manage the day-to-day relationship with the client(s)/client representatives to ensure a high level of satisfaction and ensure that continuous improvements are put in place to help ensure the continuity of our contracts. SDMs work closely with others to plan the overall client relationship strategy, concentrating on cost reduction, service improvement, and new business.

Key Responsibilities

1. Manage ongoing services to clients.
2. Ensure services meet contractual requirements and service level agreements.
3. Agree on service improvements with clients.
4. Oversee day-to-day operations and client relationships.
5. Report on service quality and performance.
6. Implement continuous improvements.
7. Develop client relationship strategies.

Required Skills

1. Analytical Thinking
2. Business Acumen
3. Change Management
4. Commercial Management
5. Crisis Management
6. Customer Centricity
7. Problem Solving
8. Project Management
9. Stakeholder Management
10. Strategic Thinking
11. Verbal Communication

Ref. code: 161090

Posted on: 14 Mar 2025

Experience Level: Experienced Professionals

Contract Type: Permanent

Location: Bangalore, IN

Brand: Capgemini

Professional Community: Delivery Excellence