Service Delivery Manager - F&A - I2C 4D

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Gurugram District; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Genpact, a leader in AI-driven finance transformation, seeks a Service Delivery Manager - F&A to own end-to-end Order to Cash processes with minimal supervision. You will maintain client relations, oversee order management, credit, and collections, and drive process improvements across the OTC domain.

You will leverage data visualization and analytical insights to identify risks and opportunities, participate in governance, and coach a growing team of managers and assistants.

Qualifications

• Accounting, AR, AR Collections and ARM requirements.
• Strong client relations, collections and data visualization skills.
• Lean Six Sigma mindset with leadership experience.

Responsibilities

• Manage and own the end-to-end OTC process with minimum supervision.
• Maintain strong customer relations & business acumen.
• Responsible for all OTC activities including order management, fulfilment, credit, claims and collections.
• Identify risks and opportunities and translate into analytical solutions.
• Actively coach and develop Managers & Assistant Managers.
• Drive automation opportunities to improve efficiency.
• Engage with US/EMEA clients to resolve disputes and queries.
• Ensure SLA governance and data delivery for audits.

Skills

Accounting

Accounts Receivable (AR)

AR Collections

ARM (AR Management)

Banking & Capital Markets

Client Relations

Collections Management

Data Literacy

Data Visualization

Deductions Management

Lean Six Sigma (LSS)

People Leadership

Education

Bachelor's - Accounting

Bachelor's - Commerce

Bachelor's - Economics

Bachelor's - Finance

Master's - Finance

Tools

SAP S/4HANA

Microsoft Excel

Blackline - Financial Close

CIMA Certification (Investment Mgmt Analyst)

Job description

Service Delivery Manager - F&A - I2C

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

Manage and own the end-to-end OTC process with minimum supervision.

• Maintain strong customer relations & business acumen.


• Responsible for all the activities related to Order to Cash domain including order management and fulfilment, credit management, claims, and collections.


• Awareness/understanding of industry best practices and industry benchmarking. To create the vision from as is state to improved state for process.


• Maintain strong customer relations & business acumen. Manage Client and Process independently and with minimum supervision.


• Should be able to speak to the US and EMEA based clients to discuss the input and resolve any queries for disputes.


• Leverage appropriate advanced and sophisticated methods and approaches to synthesize, clean, visualize and investigate data as appropriate to deliver analytical recommendations aligned with the business need.


• Consult to identify risks and opportunities that impacts the performance of the business and convert them into analytical solutions and provide appropriate actionable insights.


• Actively manage the business continuity plans for the process.


• Ability to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks.


• Continuous coaching and developing Managers & Assistant Managers: hire, assess, and document performance.


• Support team priorities and initiatives and effectively manage workload.


• Team management & negotiation skills. Must have a Problem-solving attitude.


• Lookout for automation opportunities to bring efficiency.


• Partner with Human Resources to manage client engagement staffing levels, develop employees, manage performance issues and/or gaps, succession planning and employee retention.


• Confirm that proper escalation procedures are followed according to established business practices.


• Should be able to communicate effectively with team and management and identify issues and concerns that may affect the performance of the job and communicate the same to leadership.


• Understanding and Reporting of Service Level Agreement


• Deliver the required data for audit purposes.


• Exposure to Six Sigma training preferred, drive team to continuously improve in key operational metrics, analytical mindset to identify QPA/RPA opportunities and work with LDT team for implementation.


• Participate in governance meetings at country / region level; Closely collaborate with the team and ensure right collaboration between team members to meet deliverables.


• Making the accounting process controls established through the internal policies.


• Daily Quality Check for the matching which team has matched.


• Updating FLM Cockpit daily

Qualifications

Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance

Certifications

ACCA Qualified Accountant (ACCA) - SEGi University and CollegesSEGi University and Colleges, Blackline - Financial Close Level 1 Implementation Certification - NIITNIIT, Certified Investment Management Analyst (CIMA) - DataTrainedDataTrained, Microsoft Excel Certification - Normandale Community CollegeNormandale Community College, SAP Certified Application Associate - SAP S/4HANA for Financial Accounting Associates (SAP S/4HANA 2020) - SAPSAP

Required Skills

Accounting, Accounts Receivable (AR), Accounts Receivable Collection, Accounts Receivable Management (ARM), Banking Capital Markets, Client Relations, Collections Management, Data Literacy, Data Visualization, Deductions Management, Lean Six Sigma (LSS), People Leadership

Language

English

Language Proficiency - English (OVERALL - Proficient - C2)

Additional Job Location - J