Service Delivery Leader - F&A - AP 3

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Gurugram District; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Genpact in India is seeking a Service Delivery Leader for F&A - AP to lead large teams and drive end-to-end billing, invoicing, and reconciliation processes. You will oversee global clients, ensure accuracy, and implement modern controls and CPI metrics while guiding transformation efforts driven by ERP systems and data-driven insights.

The role requires strong English communication, finance qualifications, and several years of F&A experience in a high-volume environment.

Qualifications

• Experience in Billing, Invoices, and Disputes Resolution, preferably in Oil & Gas.
• Proven ability to manage large teams (80+ FTEs) and transition scopes of work.
• Strong control, compliance, and financial reporting discipline is required.

Responsibilities

• Lead end-to-end billing lifecycle from initiation to reconciliation.
• Manage global clients and accounts, ensuring timely invoicing and payments.
• Drive process improvements and CPI metrics for accuracy and timeliness.
• Oversee vendor reconciliation, dispute resolution, and audit readiness.
• Collaborate with cross-functional teams and stakeholders to achieve objectives.

Skills

Billing & Invoices

Disputes Resolution

Vendor reconciliation

ERP Oracle

Excel

Generative AI

Financial Reporting

Communication skills

Education

B.Com/M.Com/MBA or relevant Finance qualification

Masters - Finance

Bachelors - Accounting

Bachelors - Commerce

Tools

Oracle ERP Central Component (SAP ECC)

Cora APFlow

Oracle Database

Job description

Service Delivery Leader - F&A - AP

Ready to turn bold ideas into real-world impact? At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.
Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

• Relevant years' experience in Billing, Invoices, Disputes Resolution, Vendor reconciliation operations, with preference for Oil & Gas industry.


• Managing large teams, typically 80+ FTEs, fostering performance, engagement, and professional development.


• Driving operational excellence through CPI metrics, focusing on timeliness and accuracy in financial reporting.


• Is required to manage Global clients/Accounts


• Will help in Transition of new Scope of Work


• Will be responsible to Invoice Processing and Billing to customers and Vendors


• Ensure that the full billing lifecycle is executed seamlessly, from initiation to reconciliation


• Ensure timely and accurate customer invoicing and supplier payment preparation, while guiding the team to maintain compliance and efficiency


• Authorize and review billing adjustments, credit notes, and refunds, ensuring proper documentation and compliance.


• Leading vendor reconciliation and dispute resolution, ensuring issues are resolved efficiently and relationships are strengthened


• Overseeing invoice processing and validation, ensuring transactions are properly recorded and reconciled.


• Leading transformation initiatives to modernise processes, adopt new technologies, and enhance efficiency


• Ensuring audit readiness and compliance with accounting principles and regulatory requirements


• Communicating effectively with stakeholders, vendors, and cross-functional teams to support business objectives.


• Establish controls and monitor the handling of complex accounts, invoices, and customer transactions to maintain financial integrity.


• Ensure effective document matching processes to support audit readiness and accuracy


• Analyze trends, identify discrepancies, and recommend corrective actions to improve financial accuracy and operational efficiency


• Proven experience in leading large teams and managing complex financial processes.


• Strong knowledge of ERP systems, with preference for Oracle.


• Proficiency in Excel and advanced analytical skills


• Excellent communication skills in English, both written and spoken.


• B.COM/M.COM/MBA or relevant Business/Finance qualification


• Strong knowledge of accounting principles and financial statements


• BPO and Oil and Gas Industry experience is preferred

Qualifications

• Bachelors - Accounting


• Bachelors - Commerce


• Bachelors - Economics


• Bachelors - Finance


• Masters - Finance

Certifications

• Accounts Payable Certification - F-TecF-Tec, Certified Management Accountant (CMA) - The Institute of Cost Accountans of India (ICMAI)The Institute of Cost Accountans of India (ICMAI), Certified Public Accountant (CPA) - Perfekt SzolnokPerfekt Szolnok

Required Skills

• Accounting, Accounting, Accounts Payable Process, Banking Capital Markets, Business Process Management (BPM), Cora APFlow, Data Literacy, Data Visualization, Digital Business Strategy, End User Computing, Expense Audit, Generative AI, Help Desk Support, Insight Generation, Internal Auditing, Invoice Payments, Lean Six Sigma (LSS), Microsoft Office, Monthly Close Process, Oracle Database, Regulatory Reporting, Retail Banking Products, Retail Industry, RPA Design and CM Principles, SAP ERP Central Component (SAP ECC) {+ 2 more}

Language

• English

Language Proficiency

• English (OVERALL - Advanced - C1)

Job Type Regular

Master Skill List - F&A - AP

Remote Type - Office

Work Shift - Night Job (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter


• Make an impact - Help global enterprises solve business challenges that matter


• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead