Service Delivery Manager - F&A - I2C 4C

Genpact Ltd.; Greater Noida; Vor Ort; INR 2.500.000 - 4.000.000; Vollzeit

Zusammenfassung

Genpact Ltd. in India is seeking a Service Delivery Manager for F&A to lead Order to Cash processes, cash application and reconciliations. The role emphasizes governance, KPI attainment and continuous improvement across AR, billing and collections.

You will mentor OTC associates, drive Lean Six Sigma initiatives, ensure SOX compliance, and partner with cross-functional teams to optimize cash flow and operational performance. English proficiency and leadership are essential.

Qualifikationen

• Bachelor-level degrees in finance, accounting, commerce or economics is required.
• Master's in Finance is preferred.
• Professional certifications in financial processes are a plus.
• Experience with AR, collections and cash application processes is expected.

Aufgaben

• Oversee cash application and timely posting of customer receipts.
• Ensure accurate posting of ACH, wire transfers, checks and remittance data.
• Monitor unapplied cash and drive prompt resolution.
• Manage OTC processes including Order to Cash and Billing Collections.
• Drive governance, KPI tracking, and regular service reviews.
• Provide data-driven insights to improve cash flow and operations.

Kenntnisse

AR process leadership

Cash Application

SOX compliance

Financial analysis

Team leadership

Ausbildung

Bachelor's in Accounting

Bachelor's in Commerce

Bachelor's in Economics

Bachelor's in Finance

Master's in Finance

Tools

SAP

Microsoft Excel

SAP S/4HANA

Jobbeschreibung

Service Delivery Manager - F&A - I2C

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’s most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting‑edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.

Job Description

• Cash Application: Oversee timely processing and allocation of customer receipts.
• Ensure accurate posting of ACH, wire transfers, checks, and remittance information.
• Monitor unapplied cash and ensure prompt investigation and resolution.
• Support AR Subledger to GL reconciliation processes and month-end close requirements.
• OTC Governance, Reporting & Continuous Improvement.
• Manage day-to-day Order to Cash process including Customer Master, Order Management, Billing Collections, Cash Application, and Dispute Management & Reporting.
• Ensure achievement of contractual SLAs, KPIs, and operational targets including quality and Productivity.
• Conduct regular governance calls, service reviews, and business updates.
• Produce an action list after meetings for action, ownership and deadlines.
• Provide actionable insights and recommendations to improve cash flow and operational performance.
• Effective management of sequential liability across the Order-to-Cash process by monitoring upstream and downstream dependencies, driving timely resolution of process breaks, and collaborating with cross-functional teams to minimize impacts.
• Analyze trends across collections, billing accuracy, disputes, customer setup, and cash application metrics.
• Drive data-based decision-making and forecasting.
• Conduct regular performance reviews and career development discussions with documented action plan.
• Guide, mentor, and support OTC associates and analysts.
• Lead Lean Six Sigma initiatives focused on productivity and quality improvement.
• Ensure compliance with SOX, audit requirements, internal controls, and client policies.

Qualifications

• Bachelors - Accounting
• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Finance

Certifications

• ACCA Qualified Accountant (ACCA) - SEGi University and Colleges
• Blackline - Financial Close Level 1 Implementation Certification - NIIT
• Certified Investment Management Analyst (CIMA) - DataTrained
• Microsoft Excel Certification - Normandale Community College
• SAP Certified Application Associate - SAP S/4HANA for Financial Accounting Associates (SAP S/4HANA 2020) - SAP

Required Skills

• Accounting, Accounts Receivable (AR), Accounts Receivable Collection, Accounts Receivable Management (ARM), Banking Capital Markets, Cash Application, Collections Management, Deductions Management, Microsoft Office, People Leadership

Language

• English (Required)
• Language Proficiency - Upper Intermediate - B2

Additional Job Location - Job Type Regular Master Skill List - F&A - I2C Remote Type - Office Work Shift - Evening Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. At Genpact, your expertise grows because you're inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you'll work on real challenges that change the world's leading companies operate. There's a lot to learn here, and room to grow.