Service Delivery Leader - F&A - I2C 4D

Genpact Ltd.; Dadri; On-site; INR 1,200,000 - 1,900,000; Full time

Job summary

Genpact Ltd. in India seeks a Service Delivery Leader for F&A to guide end-to-end OTC operations, master data, billing, collections, and revenue reconciliation. You will lead cross-functional teams, ensure SOX compliance, and drive ERP enhancements as part of a broader digital finance transformation.

Ideal candidates bring strong accounting and AR/collections expertise, plus ERP proficiency and leadership experience to accelerate cash flow improvements and working capital optimization.

Qualifications

• Bachelor's degree in accounting/commerce/economics/finance.
• Strong certifications in ACCA/CIMA or ERP knowledge.
• Proficient in data analytics and Excel.

Responsibilities

• Lead end-to-end OTC operations covering Customer Master Data, Order Management, Billing, Collections, Dispute Management, Reporting, Revenue Reconciliation, and Working Capital Management.
• Follow governance as per client policy for customer master data creation, maintenance, approval workflows, and data quality controls.
• Monitor process compliance and ensure effective controls around customer setup and order management activities.
• Lead billing operations ensuring accurate and timely invoice generation and delivery.
• Review controls.
• Adopt collections strategy provided by client and execute them to improve cash flow, reduce aging, and optimize working capital performance.
• Drive reduction of overdue receivables, Days Sales Outstanding (DSO), and delinquency metrics.
• Ensure timely completion of AR reconciliations, revenue reconciliations, and subledger-to-GL reconciliations.
• Leverage analytics to support decision-making, forecasting, productivity improvements, and risk mitigation.
• Delivering actionable insights on aging trends, dispute drivers, collections performance, billing effectiveness, and customer behavior.
• Build and maintain strong relationships with Agencies, Client’s Finance Controllers, Business Finance Teams, Agency Leaders, IT, and Transformation teams.
• Conduct Monthly and Quarterly Business Reviews, service reviews, governance meetings, and performance discussions.
• Produce an action list after meetings for action, ownership and deadlines.
• Provide proactive recommendations to improve cash flow, collections efficiency, and customer experience.
• Manage escalations and ensure timely resolution of critical business issues.
• Lead managers, team leaders, and operational teams across multiple functions.
• Manage workforce planning, resource optimization, capacity requirements, hiring, attrition, productivity, and employee engagement.
• Govern risk management across customer master, billing, collections, revenue recognition, and reconciliation processes.
• Support digital transformation programs and ERP enhancements.
• Ensure compliance with SOX, audit requirements, internal controls, and client policies.
• Manage operational risks and establish preventive controls around billing, cash application, credit, collections, write-offs, and customer master data.
• Maintain process documentation and governance frameworks around data security, segregation of duties, and financial controls.
• Present executive-level MIS and business insights.

Skills

Accounting

Accounts Receivable

Collections

Data Analytics

Leadership

Lean Six Sigma

Education

Bachelor's in Accounting

Bachelor's in Commerce

Bachelor's in Economics

Bachelor's in Finance

Master's in Finance

Tools

D365

SAP

Dynamics AX

S/4HANA

Job description

Service Delivery Leader - F&A - I2C Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Roles and Responsibilities:

• Lead end-to-end OTC operations covering Customer Master Data, Order Management, Billing, Collections, Dispute Management, Reporting, Revenue Reconciliation, and Working Capital Management
• Follow governance as per client policy for customer master data creation, maintenance, approval workflows, and data quality controls.
• Monitor process compliance and ensure effective controls around customer setup and order management activities
• Lead billing operations ensuring accurate and timely invoice generation and delivery.
• Review controls
• Adopt collections strategy provided by client and execute them to improve cash flow, reduce aging, and optimize working capital performance
• Drive reduction of overdue receivables, Days Sales Outstanding (DSO), and delinquency metrics
• Ensure timely completion of AR reconciliations, revenue reconciliations, and subledger-to-GL reconciliations.
• Leverage analytics to support decision-making, forecasting, productivity improvements, and risk mitigation
• Delivering actionable insights on aging trends, dispute drivers, collections performance, billing effectiveness, and customer behavior
• Build and maintain strong relationships with Agencies, Client’s Finance Controllers, Business Finance Teams, Agency Leaders, IT, and Transformation teams
• Conduct Monthly and Quarterly Business Reviews, service reviews, governance meetings, and performance discussions.
• Produce an action list after meetings for action, ownership and deadlines
• Provide proactive recommendations to improve cash flow, collections efficiency, and customer experience
• Manage escalations and ensure timely resolution of critical business issues
• Lead managers, team leaders, and operational teams across multiple functions
• Manage workforce planning, resource optimization, capacity requirements, hiring, attrition, productivity, and employee engagement
• Govern risk management across customer master, billing, collections, revenue recognition, and reconciliation processes.
• Support digital transformation programs and ERP enhancements
• Ensure compliance with SOX, audit requirements, internal controls, and client policies
• Manage operational risks and establish preventive controls around billing, cash application, credit, collections, write-offs, and customer master data
• Maintain process documentation and governance frameworks around data security, segregation of duties, and financial controls
• Present executive-level MIS and business insights

Preferred ERP System Knowledge:

• Experience working with one or more of the following ERP platforms will be considered an advantage D365, Dynamics AX, ANEAL, SAP, Marathon and Map plan, Vantage, cSAP and DATEV

Qualifications

• Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance
• Certifications ACCA Qualified Accountant (ACCA) - SEGi University and CollegesSEGi University and Colleges, Blackline - Financial Close Level 1 Implementation Certification - NIITNIIT, Certified Investment Management Analyst (CIMA) - DataTrainedDataTrained, Microsoft Excel Certification - Normandale Community CollegeNormandale Community College, SAP Certified Application Associate - SAP S/4HANA for Financial Accounting Associates (SAP S/4HANA 2020) - SAPSAP

Required Skills Accounting, Accounts Receivable (AR), Accounts Receivable Collection, Accounts Receivable Management (ARM), Banking Capital Markets, Client Relations, Collections Management, Data Analytics, Deductions Management, Lean Six Sigma (LSS), People Leadership Language English (Required), English (Required) Language Proficiency - Proficient - C2

Additional Job Location - Job Type Regular Master Skill List - F&A - I2C Remote Type - Office Work Shift - Flex Time (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

We're an agentic and advanced technology solutions company that runs mission‑critical operations for the world's leading companies, while building and deploying the agentic products and technology that power those operations. Our teams bring deep expertise to shape what AI can do and change how businesses actually run. Join us to build the career you want — and be on it because you'll be in it. At Genpact, your expertise grows because you're inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you'll work on real challenges that change how the world's leading companies operate. There's a lot to learn here, and room to grow.