Service Delivery Manager

Infosys; Maharashtra; On-site; INR 1,500,000 - 2,600,000; Full time

Job summary

Infosys seeks a DMND Lifecycle Management professional to oversee integration and migration projects across Network and Telephony infrastructures throughout the DMND lifecycle. You will gather requirements, qualify client needs, and help prepare technical and commercial proposals with the Solution Expert.

You will also monitor budgets and ensure smooth handover to MSP support teams. The role involves close collaboration with stakeholders, submitting project quotes, constructing plans, placing

Responsibilities

• Oversee integration/migration projects for Network (LAN/WAN/WIFI/IoT) and Telephony infrastructures throughout the DMND lifecycle.
• Gather client requirements and qualify client needs.
• Evaluate and prepare technical and commercial proposals with the Solution Expert.
• Submit project quotes to the client.
• Construct project plans with all stakeholders.
• Place orders with various suppliers.
• Follow up on actions with project contributors.
• Provide client reporting.
• Monitor project budget.
• Implement the technical solution with the Managed Service Provider (MSP).
• Ensure handover to MSP support teams.

Job description

• DMND Lifecycle Management: o Oversee integration/migration projects for Network (LAN/WAN/WIFI/IoT) and Telephony infrastructures throughout the entire DMND lifecycle. o Close knowledge of the business o Gather client requirements. o Qualify client needs. o Evaluate and prepare technical and commercial proposals in conjunction with the Solution Expert. o Submit project quotes to the client. o Construct project plans with all stakeholders. o Place orders with various suppliers. o Follow up on actions with project contributors. o Provide client reporting. o Monitor project budget. o Implement the technical solution with the Managed Service Provider (MSP). o Ensure handover to MSP support teams. Key Responsibilities:
• DMND Lifecycle Management: o Oversee integration/migration projects for Network (LAN/WAN/WIFI/IoT) and Telephony infrastructures throughout the entire DMND lifecycle. o Close knowledge of the business o Gather client requirements. o Qualify client needs. o Evaluate and prepare technical and commercial proposals in conjunction with the Solution Expert. o Submit project quotes to the client. o Construct project plans with all stakeholders. o Place orders with various suppliers. o Follow up on actions with project contributors. o Provide client reporting. o Monitor project budget. o Implement the technical solution with the Managed Service Provider (MSP). o Ensure handover to MSP support teams.