MS Delivery Manager

Ericsson; Dadri; On-site; INR 1,500,000 - 3,500,000; Full time

Job summary

Ericsson in Noida, India seeks a Service Management Delivery Manager to ensure quality, cost, safety and low environmental impact of services from the delivery unit, aligned to the WLA and MS Delivery performance requirements.

You will coordinate End-to-End delivery across fragmented flows, monitor operational and financial performance with MSIP, RDM and GSO PM teams, and guide resource hand-overs to regional units while maintaining EHS competence.

Qualifications

• Bachelor’s degree in Electronics, Telecommunications, Computer Science or related field.
• 10+ years of relevant experience in operations, engineering, or managed services.
• Strong expertise in Ericsson core network environments.

Responsibilities

• Focus on operational and financial performance in accordance to the WLA, covering service delivery performance and customer's infrastructure performance.
• Coordinate with MSIP, RDM and GSO MS PM organizations to ensure alignment and delivery.
• Monitor and report on the overall operational and financial performance of the delivery center to the GSO MS PM.
• Ensure delivery resources and activities are handed over to regional delivery units to fulfill or expand WLA scope.
• Maintain EHS knowledge and competence of personnel handed over to the delivery units.
• Identify delivery performance gaps and drive solutions that may include patches, upgrades or new solutions.

Skills

Operations management

Performance monitoring

Cross-functional coordination

Ericsson core network

Education

Bachelor’s degree in Electronics, Telecommunications, Computer Science

Job description

About This Opportunity

To secure delivery performance, in alignment with the Business Case and BA MS Targets.

Join our Team

To secure delivery performance, in alignment with the Business Case and BA MS Targets.

The Service Management DM role is responsible to secure the quality, cost, safety and low environment impact of the services delivered from their delivery unit (either Global or Local) in accordance to the expected levels agreed in the WLA and MS Delivery performance requirements!

Understand and act upon the End to End Delivery performance even when the delivery is fragmented, thru a proper coordination with the MS DM responsible for other parts of the delivery.

What You Will Do

• Focus on operational and financial performance in accordance to the WLA, covering both service delivery performance and customer's infrastructure performance.
• Close interaction with the MSIP for the specific customer and the RDM for the region as well as with the GSO MS PM organization
• Monitor and report on the overall operational and financial performance of the global center or regional MS delivery organization to the GSO MS PM, based on global benchmark and targets
• Report to MSIP KPI according to the report requirements stated on the local or global WLA
• Ensure adequate cost and resource allocation in compliance with Group and local safety requirements.
• Manage the hand-over of resources, services and activities to the global or regional delivery unit to fulfill or expand the WLA scope.
• Ensure the EHS knowledge and competence of the human resources handed over to the global or regional delivery unit.
• Identify delivery performance quality of Customer network nodes, initiate and drive solutions which generate add on sales (i.e.: patches, upgrades, new solutions)

You will bring

• Focus on productivity and efficiency of the center (local or global) under its responsibility
• Report to MSIP OA, MSIP Deployment and MSIP P&D infrastructure KPI according to the report requirements stated on the local or global WLA
• Ensure that the delivery units are working in completely alignment with the New MSTOP processes
• Work pro-actively to continuously improve the operational performance of the delivery units as well as the processes used in our delivery, as part of Continual Service Improvement and innovation initiatives
• Identify delivery performance of customer network and suggest solutions from Ericsson Product Catalog

Key Qualifications

Education: Bachelor’s degree or equivalent in Electronics, Telecommunications, Computer Science, or a related discipline.

Experience:

10+years of relevant experience in operations, engineering, or managed services.

Strong expertise in Ericsson core network environments.

“All academic credentials must be from recognized and accredited institutions and are further subject to verification.”

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Primary country and city:

India (IN) || Noida

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.