Assistant Manager- Service Delivery & Management

Tata Communications; New Delhi; On-site; INR 1,500,000 - 3,500,000; Full time

Job summary

Tata Communications in Delhi seeks a Program Manager to lead customer project deliveries in Hybrid Network Services. You will plan, coordinate with stakeholders and report progress to ensure timelines and budgets are met, while aligning with business requirements and strategic priorities.

This is an operational, hands-on role requiring governance, risk management, and proactive communication with engineering, vendors and customers to achieve successful deployment and ongoing service delivery.

Qualifications

• Bachelor's in engineering or equivalent
• 4-7 years program management or related experience

Responsibilities

• Manage initiation, scheduling, tracking, reporting and execution of project as per the agreed schedule, scope using Standard templates.
• Discuss customer requirement, feasibility and operational aspect of proposed solution and service schedules with Engineering team and analyze internal technical capability to delivery solution.
• Develop project plans and schedules, and track progress against established metrics.
• Support in managing project budgets and ensure that projects are completed within budgetary constraints.
• Identify and manage project risks and issues and develop mitigation strategies.
• Conduct periodic meetings with customers, stakeholders, vendors to discuss issues and related action items.
• Identify areas of improvement and drive specific initiatives to address issues raised by customers around order delivery.
• Plan for integration with existing platforms and processes, identifies technology partners and outsourced partners for implementation and roll out of product or service.
• Drive technical deployment planning and implementation including installation of operating system, network configuration etc. and monitor implementation success.
• Ensure that projects are completed on time, within budget, and to the satisfaction of the customers.
• Drive continuous improvement in project management processes and methodologies.
• Ensure response is given to customer queries in a timely manner.

Skills

Reporting

Proposal writing

Budgeting

Program management

Risk assessment

Time management

Network troubleshooting

Capacity utilization

IT and networking understanding

Education

Bachelors in Engineering

Job description

Broad outline of the Role

• Responsible for managing customer project deliveries in Hybrid Network Services domain. This involves planning, collaborating with multiple stakeholders and reporting progress to ensure adherence to timelines and the assigned budgets. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements.

Minimum Qualifications Experience

• Bachelors Degree in engineering or equivalent qualification
• 4-7 years in program management or related experience

Other Knowledge Skills

• Reporting, proposal writing, and budget planning
• Good knowledge of programme and project management methods
• Risk assessment, time management
• Troubleshooting experience of Network, Equipment, and systems
• Capacity utilization management
• Hands-on with technical aspects, having a good understanding of IT and networking systems, infrastructure, and emerging technologies.

Key Responsibilities

1. Manage initiation, scheduling, tracking, reporting and execution of project as per the agreed schedule, scope using Standard templates.
2. Discuss customer requirement, feasibility and operational aspect of proposed solution and service schedules with Engineering team and analyze internal technical capability to delivery solution.
3. Develop project plans and schedules, and track progress against established metrics.
4. Support in managing project budgets and ensure that projects are completed within budgetary constraints.
5. Identify and manage project risks and issues and develop mitigation strategies.
6. Conduct periodic meetings with customers, stakeholders, vendors to discuss issues and related action items.
7. Identify areas of improvement and drive specific initiatives to address issues raised by customers around order delivery.
8. Plan for integration with existing platforms and processes, identifies technology partners and outsourced partners for implementation and roll out of product or service.
9. Drive technical deployment planning and implementation including installation of operating system, network configuration etc. and monitor implementation success.
10. Ensure that projects are completed on time, within budget, and to the satisfaction of the customers.
11. Drive continuous improvement in project management processes and methodologies.
12. Ensure response is given to customer queries in a timely manner.