Service Delivery Leader - F&A - AP 4D

1401 Genpact India Pvt. Ltd.; Dadri; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Genpact is seeking a Service Delivery Leader for AP (F&A) to oversee day-to-day AP operations, drive data integrity in vendor master records, and ensure timely invoice processing with strict adherence to SLAs. The role emphasizes payment operations, audit readiness, and continuous automation to enhance governance.

You will collaborate with Procurement, Finance, Controllers, Treasury, and Business teams to deliver measurable outcomes for global clients.

Qualifications

• Experience in Accounts Payable, Procure-to-Pay or Finance Operations.
• Strong understanding of AP processes including vendor master, invoice processing, PO management, payment processing, and month-end closing.
• Proven ability to lead teams in Shared Services/GBS or multinational environments.

Responsibilities

• Oversee day-to-day AP operations to meet SLAs and objectives.
• Review SLA/KPI data for vendor master processes and due diligence.
• Manage end-to-end invoice processing (PO, Non-PO, tax verification, and duplicates).
• Handle complex invoice discrepancies, holds, and supplier disputes.
• Oversee end-to-end payment operations including foreign currency processing.
• Ensure compliance with controls, approvals, and cash cut-off procedures.
• Review T&E reports for accuracy and policy compliance.
• Own AP Helpdesk and drive escalation management.
• Support AP aging analysis, vendor reconciliations, and month/quarter-end close.
• Drive process improvement and automation initiatives.

Skills

Accounts Payable

Vendor master data

Invoice processing

PO/Non-PO processing

Payment processing

Stakeholder management

Education

Bachelor's - Accounting

Tools

ERP systems

Job description

Service Delivery Leader - F&A - AP Ready to turn bold ideas into real‑world impact? At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large‑scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast‑moving, innovation‑driven environment, love building and deploying cutting‑edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description Key Responsibilities

• Operational Oversight: Oversee day‑to‑day AP operations to ensure timely, accurate, and compliant service delivery against SLAs and business objectives.
• Vendor Master Data Management: Review SLAs/KPIs and other metrics for Vendor master and conduct due diligence, ensuring data integrity and compliance
• Invoice Processing: Review end‑to‑end invoice processing (PO, Non‑PO, credit notes), including validation, matching, coding, tax verification, and duplicate prevention
• Invoice Exception & Hold Resolution: Manage and resolve complex invoice discrepancies, blocked invoices, payment holds, and supplier disputes
• Payment Operations: Manage end‑to‑end payment operations (Electronic, Manual, Urgent, foreign currency), including proposal creation, execution, and remittance processing
• Payment Controls & Compliance: Ensure adherence to financial controls, payment approvals, cash cut‑off procedures, and resolve payment exceptions
• Travel & Expense (T&E) Processing: Review, audit, and process employee T&E reports for accuracy, completeness, and policy compliance, ensuring accurate accounting
• AP Helpdesk & Escalation: Own and drive AP Helpdesk operations, managing query queues, ensuring SLA adherence, and acting as the primary escalation point for critical supplier and business concerns
• Reconciliation & Close Support: Perform AP aging analysis, vendor reconciliations, AP‑to‑GL reconciliations, and support month/quarter‑end close activities (accruals, cash forecasting, reporting).
• Process Improvement & Automation: Drive continuous improvement through automation, process optimization, standardization, and digital transformation initiatives
• Compliance & Audit Readiness: Ensure compliance with internal controls, company policies, regulatory requirements, and audit standards across all AP activities
• Stakeholder Collaboration: Develop strong working relationships and collaborate effectively with Procurement, Finance, Controllers, Treasury, and Business teams
• System Utilization: Leverage ERP for invoice processing, workflow monitoring, reporting, and operational governance
• Reporting & Analysis: Monitor operational KPIs, analyze trends, publish governance dashboards, and provide insights to support strategic decision‑making and improve AP performance

Preferred Skills / Additional requirements

• Experience in Accounts Payable, Procure‑to‑Pay (P2P), or Finance Operations (candidates will be assessed for specific area out of all these process/domain knowledge, and basis SOD requirement)
• Strong understanding of Accounts Payable processes, including vendor master management, invoice processing, PO management, payment processing, vendor reconciliations, GR/IR clearing, and month‑end closing activities
• Demonstrated experience in leading teams within a shared services, global business services (GBS), or multinational environment
• Proven track record of managing stakeholder relationships across Procurement, Sourcing, Finance, Business Controllers, and external vendors
• Experience in handling process transitions, migrations, service delivery management, and process stabilization initiatives
• Strong knowledge of internal controls, compliance requirements, audit processes, and financial governance frameworks
• Advanced analytical and reconciliation skills with a focus on issue resolution and root‑cause identification
• Excellent leadership, team management, coaching, and mentoring skills with a focus on employee development and engagement
• Strong problem‑solving, analytical, decision‑making, and conflict‑resolution capabilities
• Effective communication and presentation skills with the ability to engage and influence stakeholders across different levels of the organization
• Experience in process improvement, automation, Lean, Six Sigma, or continuous improvement methodologies will be an added advantage

Qualifications

• Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance Certifications Accounts Payable Certification - F-TecF-Tec, Certified Management Accountant (CMA) - The Institute of Cost Accountans of India (ICMAI)The Institute of Cost Accountans of India (ICMAI), Certified Public Accountant (CPA) - Perfekt SzolnokPerfekt Szolnok
• Required Skills Accounting, Accounting, Accounts Payable Process, Banking Capital Markets, Business Development, Change Management, Client Relations, Contract Agreements, Data Literacy, Data Visualization, Enabling Transformation Alignment (ETA), Enterprise Performance Management (EPM), Executive Presence, Generative AI, Invoice Payments, Lean Management, Lean Six Sigma (LSS), Management Reporting, Monthly Close Process, People Leadership, Program Management, Project Portfolio Management (PPM), RPA Commercials and AOI, Solutions Design, Stakeholder Management {+ 1 more} Language English (Required), English (Required) Language Proficiency - Advanced - C1
• Additional Job Location - Job Type Regular Master Skill List - F&A - AP Remote Type - Office Work Shift - Any (India)

Why join Genpact?

• Lead AI‑powered transformation - Drive innovation and solve real‑world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
• Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.