Service Delivery Leader - F&A - AP 3

BrightClaim; Pune District; Hybrid; INR 2,500,000 - 4,200,000; Full time

Job summary

Genpact is seeking a Service Delivery Leader for F&A - AP to lead large teams, ensure timely month-end processing, and drive continuous improvement. You will partner with global teams to set up and monitor processes, implement breakthrough technology like RPA and AI solutions, and maintain high client satisfaction and NPS.

The role requires deep expertise in accounts payable, regulatory reporting, and operations governance, with a strong emphasis on delivering value and efficiency across COE

Qualifications

• Bachelor's or Master's degree in finance/accounting or related field.
• Experience leading F&A/AP delivery and large teams.
• Proven ability to manage end-to-end AP processes and audits.

Responsibilities

• Lead large teams and ensure timely, high-quality month-end activities.
• Drive process improvements using Lean Six Sigma and AI-enabled solutions.
• Collaborate with global teams to ensure client happiness and revenue through up-sell.

Skills

Accounting

Accounts Payable Process

RPA Design and CM Principles

Generative AI

Invoice Payments

Oracle Database

SAP ERP Central Component (SAP ECC)

Microsoft Office

Lean Six Sigma (LSS)

Regulatory Reporting

Data Visualization

Audit

Education

Bachelors - Accounting

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

Masters - Finance

Tools

Cora APFlow

SAP ECC

Oracle Database

Job description

Service Delivery Leader - F&A - AP

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Lead large teams, groom, and enable career progression while encouraging Genpact culture (CI2). Achieve /exceed retention targets. Lead the delivery of outsourced services F&A: AP to ensure customer happiness and increased revenue through client up-sell Ensure all month-end activities are completed within agreed time and of the highest quality and ensure metrics are met as per agreed critical metrics / SLAs targets as applicable. Handling internal & External Audits: Support Ops Compliance / Surveillance teams to ensure zero audit observations and findings. Extensively involved in building MAPs Management action plans wherever required and applicable. This needs outstanding governance in checking for policy and practice adherence Review the team’s day to day activities, including but not limited to invoice processing, payments, helpdesk, GRIR, vendor reconciliations audit requests, analysis and other requests pertaining to the accounts payable process You should partner with your global teams to set up and monitor vendor master file, Payments, T&E Processing and Audits, External Regulatory reporting (Eg 1099, DADS2 etc.), Helpdesk, Statement Auditing, Escheatment Function, VAT and Other Special Processes. Take the lead in working with digital teams on introducing breakthrough technology solutions into operations, especially RPA, End to solutions based on AI, Run operations to achieve/exceed P&L expectations, Understand and execute the efficiency of resources and the right level of skill. Be responsible for NPS and experience of clients and internal stake holders Respond to customer requests from legal, internal/external audit or business units, assisting with management response and resolution for in scope areas of responsibility Demonstrate lean six sigma framework to drive continuous performance improvement and drive transformation agenda Implement appropriate mechanisms to identify, understand and call out performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps. Ability to understand benchmarks and drive standardization and simplification in COE models. Ability to drive large scale impact both for value and efficienct Collaborate in the new deal process including solutioning, pricing, due diligence, transition, and stabilization. Should be able to work with the customer independently and carve out the desired scope / solution. Work closely with client CXO’s and process owners, Genpact operating teams and global relationship managers for key accounts Develop a strategy for winning and transitioning new deals while running and growing the existing relationships Be responsible for ensuring the right solution is proposed for new deals, actively participating in the deal process, aiding, and enabling robust transitions, delivering ongoing client happiness through consistent high class service delivery, and thereby ensure high NPS, cross sell and profitability Own the way in implementing new technologies in operations and display a strong executive presence

Qualifications

Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance

Certifications

Accounts Payable Certification - F-TecF-Tec, Certified Management Accountant (CMA) - The Institute of Cost Accountans of India (ICMAI)The Institute of Cost Accountans of India (ICMAI), Certified Public Accountant (CPA) - Perfekt SzolnokPerfekt Szolnok

Required Skills

Accounting, Accounting, Accounts Payable Process, Banking Capital Markets, Business Process Management (BPM), Cora APFlow, Data Literacy, Data Visualization, Digital Business Strategy, End User Computing, Expense Audit, Generative AI, Help Desk Support, Insight Generation, Internal Auditing, Invoice Payments, Lean Six Sigma (LSS), Microsoft Office, Monthly Close Process, Oracle Database, Regulatory Reporting, Retail Banking Products, Retail Industry, RPA Design and CM Principles, SAP ERP Central Component (SAP ECC) {+ 2 more}

Language

English (Required)

Language Proficiency -

Advanced - C1

Job Type

Regular

Master Skill List -

F&A - AP

Remote Type -

Hybrid

Work Shift -

Day Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.