Service Delivery Manager - F&A - AP 4D

Genpact Ltd.; Telangana; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Genpact Ltd. in Telangana (India) invites an experienced Service Delivery Manager to lead the Accounts Payable operations. You will oversee multiple ERP platforms and a mix of automated and manual processes to ensure timely and accurate supplier payments.

The role requires strong accounting knowledge, stakeholder management, and a track record of driving process improvements. You will coordinate audits, respond to VOC, and guide a team through fast-paced, shift-based work in a global delivery

Qualifications

• Bachelor's or higher in accounting/commerce/economics/finance.
• Master's in finance preferred; AP certification advantageous.
• Strong knowledge of AP processes and controls.

Responsibilities

• Lead Accounts Payable operations with ERP and manual tasks.
• Oversee document management, invoicing, helpdesk and vendor data.
• Ensure KPIs/SLAs targets are met and coordinate audits.
• Engage stakeholders, drive governance and project outcomes.

Skills

Accounting

Accounts Payable Process

Audit Responses

Change Management

Client Relations

Education

Bachelor's - Accounting

Bachelor's - Commerce

Bachelor's - Economics

Bachelor's - Finance

Masters - Finance

Accounts Payable Certification - F-Tec

Job description

Service Delivery Manager - F&A - AP

Ready to turn bold ideas into real-world impact? At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle company's most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises. Get to know us at genpact.com and on LinkedIn.

Job Description

As a process lead, you will be responsible for Account Payables operations team, Work on Multiple ERP, Systems and Manual Intensive nature of Work Accountable for Accounts Payable process which involves activities like: Document management, Invoice processing, Helpdesk, Correspondence, Trade and Non Trade (EDI & Non-EDI), vendor maintenance, Database corrections of vendor information, Intercompany Non-Trade payments and outstanding handling Responsible for completing all activities within agreed time and of the highest quality and ensure metrics are met as per agreed KPIs / SLAs targets as applicable. Accountable for client VOC and successful external & internal audits Be open to work in any shift as per the business requirement Participate and lead governance calls with internal / external stakeholders Own projects and drive outcomes with multi stakeholders

Qualifications

• Bachelors - Accounting
• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Finance
• Certifications Accounts Payable Certification - F-TecF-Tec

Required Skills

• Accounting
• Accounts Payable Process
• Audit Responses
• Change Management
• Client Relations
• Critical Thinking
• Document Management
• Electronic Data Interchange (EDI)
• Energy Work
• Exception Processing
• Expenses
• External Reporting
• Help Desk Support
• Invoice Payments
• Monthly Close Process
• People Leadership
• Risk Management
• RPA Commercials and AOI
• Stakeholder Management
• Statistical Models
• Supplier Accounts
• Supplier Management
• Vendor Master Data Language
• English Language Proficiency - Proficient - C2

Additional Job Location - Job Type Regular Master Skill List - F&A - AP Remote Type - Office Work Shift - Flex Time (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

At Genpact, your expertise grows because you're inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you'll work on real challenges that change how the world's leading companies operate. There's a lot to learn here, and room to grow.