Service Delivery Leader - FandA - AP 3

Genpact Ltd.; Gurugram District; Hybrid; INR 2,400,000 - 3,400,000; Full time

Job summary

Genpact Ltd. seeks a Service Delivery Leader for the F&A AP domain to steer large delivery teams, ensure timely month-end close, and maintain high client satisfaction.

The role emphasizes governance, audits, and process improvements across global operations, with a strong focus on AI and automation. You will partner with client CXOs and cross-functional teams to standardize COE models, manage transitions, and drive growth through cross-sell opportunities, while upholding Genpact's culture and

Qualifications

• Bachelor's degrees in Accounting, Commerce, Economics or Finance.
• Master's in Finance or equivalent preferred.
• Familiarity with AP processes, audits and regulatory reporting.

Responsibilities

• Lead large F&A AP delivery teams and ensure client happiness.
• Ensure month-end activities are completed on time with high quality and SLA compliance.
• Oversee internal and external audits and drive process improvements (LEAN/Six Sigma).
• Collaborate with global teams on deployments of AI/RPA solutions in operations.
• Drive revenue growth through client satisfaction and upsell opportunities.

Skills

Accounting

Accounts Payable

Process Improvement

RPA

Generative AI

Education

Bachelor's degrees in Accounting/Commerce/Economics/Finance

Master's in Finance

Tools

SAP ECC

Oracle Database

Cora APFlow

Job description

Job Description:

Service Delivery Leader - F&A - AP

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Lead large teams, groom, and enable career progression while encouraging Genpact culture (CI2). Achieve /exceed retention targets.Lead the delivery of outsourced services F&A: AP to ensure customer happiness and increased revenue through client up-sellEnsure all month-end activities are completed within agreed time and of the highest quality and ensure metrics are met as per agreed critical metrics / SLAs targets as applicable.Handling internal & External Audits: Support Ops Compliance / Surveillance teams to ensure zero audit observations and findings. Extensively involved in building MAPs Management action plans wherever required and applicable. This needs outstanding governance in checking for policy and practice adherenceReview the teams day to day activities, including but not limited to invoice processing, payments, helpdesk, GRIR, vendor reconciliations audit requests, analysis and other requests pertaining to the accounts payable processYou should partner with your global teams to set up and monitor vendor master file, Payments, T&E Processing and Audits, External Regulatory reporting (Eg 1099,DADS2 etc.), Helpdesk, Statement Auditing, Escheatment Function, VAT and Other Special Processes.Take the lead in working with digital teams on introducing breakthrough technology solutions into operations, especially RPA, End to solutions based on AI,Run operations to achieve/exceed P&L expectations, Understand and execute the efficiency of resources and the right level of skill.Be responsible for NPS and experience of clients and internal stake holdersRespond to customer requests from legal, internal/external audit or business units, assisting with management response and resolution for in scope areas of responsibilityDemonstrate lean six sigma framework to drive continuous performance improvement and drive transformation agendaImplement appropriate mechanisms to identify, understand and call out performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps.Ability to understand benchmarks and drive standardization and simplification in COE models. Ability to drive large scale impact both for value and efficienctCollaborate in the new deal process including solutioning, pricing, due diligence, transition, and stabilization. Should be able to work with the customer independently and carve out the desired scope / solution.Work closely with client CXO’s and process owners, Genpact operating teams and global relationship managers for key accountsDevelop a strategy for winning and transitioning new deals while running and growing the existing relationshipsBe responsible for ensuring the right solution is proposed for new deals, actively participating in the deal process, aiding, and enabling robust transitions, delivering ongoing client happiness through consistent high class service delivery, and thereby ensure high NPS, cross sell and profitabilityOwn the way in implementing new technologies in operations and display a strong executive presence.

Qualifications

Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance

Certifications

Accounts Payable Certification - F-TecF-Tec, Certified Management Accountant (CMA) - The Institute of Cost Accountans of India (ICMAI)The Institute of Cost Accountans of India (ICMAI), Certified Public Accountant (CPA) - Perfekt SzolnokPerfekt Szolnok

Required Skills

• Accounting
• Accounting
• Accounts Payable Process
• Banking Capital Markets
• Business Process Management (BPM)
• Cora APFlow
• Data Literacy
• Data Visualization
• Digital Business Strategy
• End User Computing
• Expense Audit
• Generative AI
• Help Desk Support
• Insight Generation
• Internal Auditing
• Invoice Payments
• Lean Six Sigma (LSS)
• Microsoft Office
• Monthly Close Process
• Oracle Database
• Regulatory Reporting
• Retail Banking Products
• Retail Industry
• RPA Design and CM Principles
• SAP ERP Central Component (SAP ECC) {+ 2 more}

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

F&A - AP

Remote Type -

Hybrid

Work Shift -

Flex Time (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Requirements: