Service Coordinator - service-coordinator

Electrolab; Mumbai; On-site; INR 100,000 - 180,000; Full time

Job summary

Electrolab in Mumbai seeks a Customer Service Coordinator to understand client service needs and provide timely solutions. The role involves coordinating with customers to clarify requirements and ensuring resources are allocated for efficient service delivery.

You will develop process improvements to enhance customer satisfaction, collaborate with internal teams to resolve complex issues, and analyze feedback to drive service quality while ensuring policy compliance.

Qualifications

• Responsibilities focus: coordinating with customers to understand service needs and provide timely solutions.
• Resource management for efficient service delivery.
• Process improvements to boost customer satisfaction.

Responsibilities

• Coordinate with customers to understand their service requirements and provide timely solutions.
• Manage and allocate resources for efficient service delivery.
• Develop and implement process improvements to enhance customer satisfaction.
• Collaborate with internal teams to resolve complex issues and improve overall service quality.
• Analyze customer feedback and suggest changes to services or processes.
• Ensure compliance with company policies and procedures.

Job description

• Coordinate with customers to understand their service requirements and provide timely solutions.
• Manage and allocate resources for efficient service delivery.
• Develop and implement process improvements to enhance customer satisfaction.
• Collaborate with internal teams to resolve complex issues and improve overall service quality.
• Analyze customer feedback and suggest changes to services or processes.
• Ensure compliance with company policies and procedures.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.