Service Coordinator ( Night Shift )

Navkar Business Services; Mumbai City; On-site; INR 450,000 - 750,000; Full time

Job summary

Navkar Business Services in Mumbai is seeking a proactive Work Order Coordinator to own and track maintenance requests from logging to closure. You will coordinate with in-house technicians and external vendors, ensuring timely resolutions while maintaining accurate records.

The role requires strong leadership, prioritization by safety and tenant impact, and excellent communication with tenants, vendors, and internal teams to uphold property standards and service quality.

Qualifications

• Experience in work order, maintenance, or operations management.
• Strong leadership and team coordination abilities.
• Strong problem-solving and decision-making under pressure.
• Residential rental office experience preferred.
• Knowledge of basic calculations, writing and reading comprehension skills.
• Must possess excellent computer software skills, including Windows, Excel, Word, Outlook and web-based programs
• Ability to prioritize work based on safety, urgency, and tenant impact.
• Effective communication skills for tenants, vendors, and internal teams.

Responsibilities

• Take ownership of all maintenance work orders from logging to closure.
• Review tenant requests for accuracy and proper categorization.
• Assign and coordinate tasks with technicians and external vendors.
• Monitor progress and identify bottlenecks to implement corrective actions.
• Conduct quality checks to ensure safety and property standards.
• Act as primary contact for tenants regarding updates, delays, or escalations.
• Address urgent maintenance situations promptly to minimize disruption.
• Track recurring issues and coordinate long-term solutions.
• Maintain records of activities, resources used, and costs.
• Mentor and motivate staff to improve productivity and service quality.
• Collaborate with property management for operational efficiency.
• Identify process improvements for better work order management.
• Support compliance with regulations.

Skills

Work order mgmt

Team leadership

Vendor coordination

Problem solving

Residential office

MS Office

Prioritization

Job description

Position : Work Order Coordinator

Roles and Responsibilities:

• Take ownership of all maintenance work orders and ensure their effective execution from logging to closure .
• Review and validate tenant requests to ensure accurate information and proper categorization
• Assign and coordinate tasks with in-house technicians and external vendors for timely resolution
• Monitor progress of work orders, proactively identify bottlenecks, and implement corrective actions
• Conduct quality checks on completed work to ensure compliance with property standards and safety regulations
• Act as the primary point of contact for tenants regarding maintenance updates, delays, or escalations
• Address urgent or emergency maintenance situations promptly, ensuring minimal disruption to tenants
• Track recurring maintenance issues and coordinate with management for long-term solutions
• Maintain accurate and comprehensive records of all maintenance activities, resources used, and costs
• Mentor, guide, and motivate technicians to improve productivity, accountability, and service quality
• Collaborate with property management teams to support operational efficiency and tenant satisfaction
• Continuously identify process improvements to enhance work order management and property maintenance performance

Requirements and Skills:

• Experience in work order, maintenance, or operations management
• Strong leadership and team coordination abilities
• Strong problem-solving and decision-making under pressure
• Experience in residential rental office highly preferred.
• Knowledge of basic calculations, writing and reading comprehension skills
• Must possess excellent computer software skills, including Windows, Excel, Word, Outlook and web-based programs
• Ability to prioritize work based on safety, urgency, and tenant impact
• Effective communication skills for tenants, vendors, and internal teams