Service Coordinator

Hungry Bird It Consulting Services; Hyderabad; On-site; INR 250,000 - 400,000; Full time

Job summary

Hungry Bird IT Consulting Services Pvt Ltd is seeking a Service Coordinator in Hyderabad to manage service requests, handle complaints, and track calls to closure. The role requires coordinating with technicians and customers to ensure prompt resolution and accurate updates.

The candidate should have good communication skills, Telugu language fluency, and proficiency with MS Excel/Word and email for efficient service logging and follow-up.

Qualifications

• Any degree is accepted.
• Good verbal and written communication skills.
• Fluent Telugu communication is mandatory.
• Good customer handling and follow-up skills.
• Basic knowledge of MS Excel, MS Word and Email.
• Good coordination and multitasking abilities.
• Ability to handle customer complaints professionally.
• Experience with service call logging, tracking and closure is preferred.

Responsibilities

• Coordinate service requests and customer complaints.
• Log, track and follow up on service calls until closure.
• Coordinate with technicians, service teams and customers.
• Handle customer queries and complaints professionally.
• Follow up with customers regarding service status and resolution.
• Maintain service records and provide regular updates.
• Manage multiple service requests and ensure timely closure.
• Coordinate effectively between customers and internal teams.

Skills

Service coordination

Customer handling

Communication skills

Multitasking

Education

Any degree

Tools

MS Excel

MS Word

Email

Job description

Hello Candidates,

Greetings from Hungry Bird IT Consulting Services Pvt Ltd !!!

We are hiring Service Coordinator for one of our clients.

Job Title : Service Coordinator
Experience : 1+ years
Industry : Service / Electrical / Electronics / Equipment / Logistics
Education : Any Degree
Gender : Female
Location : Hyderabad

Job Summary

We are looking for a customer-focused Service Coordinator to coordinate service requests, handle customer complaints, track service calls, follow up with technicians/service teams, and ensure complaints are resolved and closed on time.

Key Responsibilities

• Coordinate service requests and customer complaints.
• Log, track and follow up on service calls until closure.
• Coordinate with technicians, service teams and customers.
• Handle customer queries and complaints professionally.
• Follow up with customers regarding service status and resolution.
• Maintain service records and provide regular updates.
• Manage multiple service requests and ensure timely closure.
• Coordinate effectively between customers and internal teams.

Required Skills & Qualifications

• Any degree.
• Good verbal and written communication skills.
• Fluent Telugu communication is mandatory.
• Good customer handling and follow-up skills.
• Basic knowledge of MS Excel, MS Word and Email.
• Good coordination and multitasking abilities.
• Ability to handle customer complaints professionally.
• Experience with service call logging, tracking and closure is preferred.

Preferred Candidate Profile

Candidates with experience in service coordination or complaint/call tracking from the following industries are preferred:

• Air Conditioner Dealers / Service Companies
• Washing Machine Dealers / Service Companies
• Refrigerator Dealers / Service Companies
• Logistics Companies Coordinators
• System Integrator Coordinators
• Electrical / Electronics / Equipment Service Companies
• Candidates who have handled equipment/service complaints, logged service calls, tracked complaints and coordinated their closure

(Interested candidates can share their CV with us at [e-mail] or reach us at [phone].)

PLEASE MENTION THE RELEVANT POSITION IN THE SUBJECT LINE OF THE EMAIL.

Example: Aradhana, SERVICE COORDINATOR, 1 YEAR, IMMEDIATE JOINER

Name:
Position applying for:
Total experience:
Notice period:
Current Salary:
Expected Salary:

Thanks & Regards,
Swetha M
9100061232