Service Coordinator

Kyndryl; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

Kyndryl in India is seeking a Service Coordinator to deliver IT services and ensure timely resolution of customer issues. You will coordinate service requests, monitor incidents, and communicate progress to customers during the service lifecycle.

The role requires a strong banking domain background, hands-on Finacle and CBS experience, and ITIL knowledge. You will support executives and operate within ITIL-aligned processes in a dynamic, hybrid work environment.

Qualifications

• Graduate in CS/IT/Engineering or related discipline.
• Mandatory 3+ years of Banking Domain experience.
• Hands-on experience supporting Finacle, CBS, and banking applications.
• Experience supporting senior executives, CXOs, or VIP users is preferred.

Responsibilities

• Application Monitoring & Health Checks: Proactively monitor critical applications (Finacle Core Banking, Payments, Trade, LOS), perform SOD/EOD checks, and track alerts, interfaces, and batch failures.
• Incident & Request Management: Act as L1 first point of contact to log, categorize, prioritize, and resolve incidents and service requests within ITIL and SLA targets.
• First-Level Troubleshooting: Diagnose and resolve login, interface, and data mismatch issues using SQL queries, scripts, and SOP workarounds.
• User Support & Escalation: Communicate status via email, phone, or tickets, assist business/ops users with usage queries, and elevate complex issues to L2/L3 with full logs and analysis.
• Operational Execution: Perform batch restarts, file transfers, data validation, report updates, and support deployments during maintenance windows and production releases.
• Documentation & Change Management: Maintain incident records, SOPs, and knowledge articles, while creating and managing ITSM change tickets (minor, major, critical).

Skills

Banking domain experience

Hands-on Finacle & CBS experience

ITIL knowledge

Incident, Problem & Change Management

Education

Graduate in Computer Science / IT / Engineering or related discipline

Tools

Finacle Core Banking

CBS Operations

Digital Banking Channels

Job description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

The Role :

Join Kyndryl as a Service Coordinator and take charge of a dynamic role that puts you at the forefront of delivering exceptional IT services to our customers. As a Service Coordinator, you’ll be responsible for ensuring timely and effective resolution of customer issues, coordinating and managing service requests, and maintaining constant communication with customers throughout the service process.

What you will do :

• Application Monitoring & Health Checks: Proactively monitor critical applications (Finacle Core Banking, Payments, Trade, LOS), perform SOD/EOD checks, and track alerts, interfaces, and batch failures.
• Incident & Request Management: Act as L1 first point of contact to log, categorize, prioritize, and resolve incidents and service requests within ITIL and SLA targets.
• First-Level Troubleshooting: Diagnose and resolve login, interface, and data mismatch issues using SQL queries, scripts, and SOP workarounds.
• User Support & Escalation: Communicate status via email, phone, or tickets, assist business/ops users with usage queries, and elevate complex issues to L2/L3 with full logs and analysis.
• Operational Execution: Perform batch restarts, file transfers, data validation, report updates, and support deployments during maintenance windows and production releases.
• Documentation & Change Management: Maintain incident records, SOPs, and knowledge articles, while creating and managing ITSM change tickets (minor, major, critical).

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands‑on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• Graduate in Computer Science, Information Technology, Engineering, or related
• discipline.
• Mandatory 3+ years of Banking Domain experience.
• Hands‑on experience supporting Finacle, CBS, and banking applications.
• Experience supporting senior executives, CXOs, board members, or VIP users is preferred.

Preferred Banking Knowledge

• Finacle Core Banking Solution
• CBS Operations
• Branch Banking Processes
• Digital Banking Channels
• Regulatory and Information Security Compliance
• Incident, Problem, and Change Management in Banking Environment

Preferred Skills and Experience

• ITIL certified
• High level co

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid‑friendly culture that supports your well‑being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in‑demand skills to grow your career and achieve your ambitions with access to cutting‑edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.