Application Support Engineer

5100 Kyndryl Solutions Private Limited; Bengaluru; Hybrid; INR 1,400,000 - 2,200,000; Full time

Benefits offered by this job

Be Well programme

Hybrid-friendly culture

Learning & development opportunities

Certification programs (Microsoft, GSA

Job summary

Kyndryl is seeking an experienced Application Support Engineer to provide L2/L3 production support for mission-critical banking applications in a hybrid Bengaluru setup. You will monitor health, handle incidents, and drive RCA and improvement initiatives across multiple platforms, services, and data interfaces.

You will collaborate with Product Owners, Development, and Operations teams, support deployments, and contribute to automation through Python and shell scripting, ensuring high

Qualifications

• 7+ years of enterprise application production support and maintenance experience.
• Strong hands-on L2/L3 support across multi-tier environments.
• Experience with incident management, RCA, problem management and change control.

Responsibilities

• Provide L2/L3 production support for banking applications and Run the Bank services.
• Coordinate major incidents and ensure timely stakeholder communication.
• Perform RCA and implement corrective actions for recurring issues.
• Support releases, deployments, environment promotions, and rollback readiness.
• Automate repetitive tasks using Python, Shell scripting, and DevOps practices.

Skills

L2/L3 support

Incident management

Root cause analysis

Deployment support

ITIL/ITSM

Monitoring/observability

DevOps & CI/CD

GitLab

Jenkins

ServiceNow

REST APIs

SQL databases

Linux/Unix

Windows admin

Python automation

Tools

Dynatrace

ELK/Elastic Stack

Splunk

Jira

Confluence

XL Deploy

XL Release

Job description

Who We Are

At Kyndryl, we run and reimagine the mission‑critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI‑powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well‑being is prioritised and your potential can thrive.

The Role

Kyndryl is seeking an experienced Application Support Engineer (ASE) to provide L2/L3 production support and application maintenance for mission‑critical banking applications within the application landscape. The role supports Run the Bank services across business applications, JVM and microservice‑based solutions, core banking and payment platforms, data services, digital channels, middleware integrations, databases, schedulers and third‑party products. The engineer will be responsible for application availability, incident restoration, problem analysis, service requests, operational monitoring, release and deployment support, planned and unplanned maintenance, configuration and lifecycle control, resiliency validation, compliance evidence and continuous improvement. The role requires close collaboration with Product Owners, Business Analysts, Development Engineers, Operations and Platform Engineers, Infrastructure, Security, IT Service Management and third‑party vendors. Provide L2/L3 application support for Triple’A Plus (Temenos TAP) and associated banking applications, ensuring high availability and service continuity. Monitor application health, business transactions, APIs, logs, batch jobs, interfaces, and performance metrics to proactively identify issues. Investigate, diagnose, and resolve incidents within agreed SLAs, ensuring minimal business disruption. Participate in major incident management, coordinate with cross‑functional teams, and provide timely stakeholder communication. Perform root cause analysis (RCA) for recurring issues and implement corrective and preventive actions. Support application configuration, service requests, operational activities, and user access management. Manage and support application changes, including impact assessment, deployment planning, testing, and rollback readiness. Execute and validate releases and deployments across Development, UAT, Test, and Production environments. Develop and maintain support documentation, SOPs, runbooks, knowledge articles, and troubleshooting guides. Monitor and optimise application performance, capacity, response times, and resource utilisation to ensure system stability. Support batch processing, interfaces, message queues, APIs, file transfers, and core banking transaction processing. Analyse application, database, middleware, and integration logs to troubleshoot complex functional and technical issues. Ensure compliance with ITIL processes, audit requirements, security standards, and governance policies using ITSM tools such as ServiceNow. Automate repetitive operational activities through Python, Shell Scripting, and DevOps practices to improve efficiency and reliability. Provide 24x7 on‑call support when required, contribute to continuous improvement initiatives, and collaborate with global teams to enhance application performance and service quality.

Your future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands‑on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialise in a specific sector, you can find yourated with Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer‑focused – someone who prioritises customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Experience

7+ years of experience in enterprise application production support, application maintenance, and managed services environments. Strong hands‑on experience providing L2/L3 support for business‑critical applications across complex, multi‑tier enterprise environments. Proven expertise in incident management, service restoration, root cause analysis (RCA), problem management, and production support operations. Experience supporting application releases, deployments, environment promotions, change implementation, and post‑deployment validation. Hands‑on knowledge of application monitoring, log analysis, batch processing, scheduler management, APIs, messaging systems, and file‑based integrations. Strong understanding of ITIL/ITSM processes, including Incident, Problem, Change, Request, Event, and Release Management. Experience with monitoring and observability tools such as Dynatrace, ELK/Elastic Stack, Splunk, distributed tracing, and performance monitoring solutions. Proficiency in DevOps and CI/CD tools, including GitLab/Git, Jenkins, Nexus, XL Deploy, XL Release, Jira, Confluence, and ServiceNow. Strong experience supporting REST APIs, Web Services, middleware integrations, message queues, and database‑driven applications. Knowledge of SQL and relational databases, with the ability to troubleshoot performance, queries, and data‑related issues. Hands‑on expertise in Linux/Unix administration, Windows operational support, Shell/Bash scripting, PowerShell, and Python automation. Experience with Disaster Recovery (DR), Business Continuity Planning (BCP), backup validation, and recovery testing. Exposure to Temenos Transact (T24), TAFJ/TAFC, OFS, banking integrations, payments, treasury, AML, and core banking operations is highly preferred.

Preferred Professional and Technical Expertise

Strong analytical, troubleshooting, stakeholder management, documentation, and operational risk management skills with the ability to support high‑severity incidents. Ability to work independently in 24x7 support environments, collaborate with global teams, and drive continuous improvement through automation, observability, reliability, and operational excellence initiatives. Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

We offer a dynamic, hybrid‑friendly culture that supports your well‑being and empowers you to grow. Our Be Well programmes are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalised development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in‑demand skills to grow your career and achieve your ambitions with access to cutting‑edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that.