Application Support Engineer

Kyndryl Solutions Private Limited; Bengaluru; Hybrid; INR 1,400,000 - 2,400,000; Full time

Job summary

Kyndryl is seeking an experienced Application Support Engineer (ASE) to provide L2/L3 production support for mission-critical banking applications in Bengaluru. You will monitor health, perform incident management, and drive problem resolution across multi-tier Java/JVM, REST APIs, and database systems.

The role emphasizes ITIL/ITSM processes, releases, automation using Python and Shell, and collaboration with global teams to ensure high availability, effective change control, and continuous

Qualifications

• 7+ years of experience in enterprise application production support and managed services environments.
• Strong hands-on experience providing L2/L3 support for business-critical applications in complex, multi-tier architectures.
• Experience with ITIL/ITSM processes including Incident, Problem, Change, Request, and Event Management.
• Proficiency in monitoring, log analysis, batch processing, APIs, and database-backed applications.
• Hands-on scripting and automation using Python, Shell/Bash, or PowerShell.
• Exposure to Kubernetes/OpenShift and cloud-hosted environments (Azure).

Responsibilities

• Provide L2/L3 production support for banking applications ensuring high availability.
• Monitor application health, incidents, and performance metrics; drive root cause analysis.
• Coordinate releases and deployments across Development, UAT, Test, and Production environments.
• Develop and maintain runbooks, SOPs, and troubleshooting guides.
• Automate repetitive operational tasks using Python and shell scripting; embrace DevOps practices.
• Participate in 24x7 on-call rotations and collaborate with global teams to improve service quality.

Skills

Incident management

Root cause analysis

Stakeholder communication

Scripting (Python)

Linux/Unix administration

Java/JVM/Spring Boot

REST APIs

SQL databases

On-call readiness

Tools

Dynatrace

Splunk

ELK Stack

TWS

Git

GitLab

Jenkins

Nexus

XL Deploy

XL Release

Kubernetes/OpenShift

Microsoft Azure

Job description

Application Support Engineer (ASE)

Who We Are

At Kyndryl, we run and reimagine the mission‑critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI‑powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well‑being is prioritized and your potential can thrive.

The Role

Kyndryl is seeking an experienced Application Support Engineer (ASE) to provide L2/L3 production support and application maintenance for mission‑critical banking applications within the application landscape. The role supports Run the Bank services across business applications, JVM and micro services based solutions, core banking and payment platforms, data services, digital channels, middleware integrations, databases, schedulers and third‑party products. The engineer will be responsible for application availability, incident restoration, problem analysis, service requests, operational monitoring, release and deployment support, planned and unplanned maintenance, configuration and lifecycle control, resiliency validation, compliance evidence and continuous improvement. The role requires close collaboration with Product Owners, Business Analysts, Development Engineers, Operations and Platform Engineers, Infrastructure, Security, IT Service Management and third‑party vendors. Provide L2/L3 application support for Triple'A Plus (Temenos TAP) and associated banking applications, ensuring high availability and service continuity. Monitor application health, business transactions, APIs, logs, batch jobs, interfaces, and performance metrics to proactively identify issues. Investigate, diagnose, and resolve incidents within agreed SLAs, ensuring minimal business disruption. Participate in major incident management, coordinate with cross‑functional teams, and provide timely stakeholder communication. Perform root cause analysis (RCA) for recurring issues and implement corrective and preventive actions. Support application configuration, service requests, operational activities, and user access management. Manage and support application changes, including impact assessment, deployment planning, testing, and rollback readiness. Execute and validate releases and deployments across Development, UAT, Test, and Production environments. Develop and maintain support documentation, SOPs, runbooks, knowledge articles, and troubleshooting guides. Monitor and optimize application performance, capacity, response times, and resource utilization to ensure system stability. Support batch processing, interfaces, message queues, APIs, file transfers, and core banking transaction processing. Analyze application, database, middleware, and integration logs to troubleshoot complex functional and technical issues. Ensure compliance with ITIL processes, audit requirements, security standards, and governance policies using ITSM tools such as ServiceNow. Automate repetitive operational activities through Python, Shell Scripting, and DevOps practices to improve efficiency and reliability. Provide 24x7 on‑call support when required, contribute to continuous improvement initiatives, and collaborate with global teams to enhance application performance and service quality.

Your future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands‑on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find yourated with Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer‑focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Experience

• 7+ years of experience in enterprise application production support, application maintenance, and managed services environments.
• Strong hands‑on experience providing L2/L3 support for business‑critical applications in complex, multi‑tier architectures.
• Expertise in incident management, service restoration, root cause analysis (RCA), and problem management.
• Experience supporting application releases, deployments, environment promotions, and post‑production validation activities.
• Proficient in application monitoring, log analysis, batch processing, scheduler monitoring, APIs, and database‑backed applications.
• Strong knowledge of ITIL/ITSM processes including Incident, Problem, Change, Request, and Event Management.
• Experience with monitoring and observability tools such as Dynatrace, Splunk, ELK Stack, and enterprise schedulers like TWS.
• Skilled in application availability, performance, capacity management, disaster recovery, and business continuity support.
• Hands‑on experience with CI/CD tools including Git, GitLab, Jenkins, Nexus, XL Deploy, and XL Release.
• Strong troubleshooting skills across Java/JVM, Spring Boot, .NET applications, REST APIs, middleware, and integration platforms.
• Experience working with SQL databases and Linux/Unix and Windows production environments.
• Proficiency in scripting and automation using Shell/Bash, PowerShell, or Python.
• Exposure to Kubernetes/OpenShift and cloud‑hosted application support environments, preferably Microsoft Azure.

Preferred Professional and Technical Expertise

• Preferred experience supporting Temenos Transact (T24), TAFJ/TAFC, OFS, payments, SWIFT, AML, treasury, and digital banking applications.
• Strong stakeholder management, analytical problem‑solving, documentation, and communication skills with the ability to support 24x7 SLA‑driven operations and on‑call rotations.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Our dynamic, hybrid‑friendly culture supports your well‑being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in‑demand skills to grow your career and achieve your ambitions with access to cutting‑edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that.