Service Coordinator

5100 Kyndryl Solutions Private Limited; Dadri; Hybrid; INR 700,000 - 1,000,000; Full time

Job summary

Kyndryl is seeking a Service Coordinator to deliver IT services to customers, coordinating and resolving issues while maintaining clear communication throughout the service lifecycle.

The role emphasizes L1 incident management, collaboration with L2/L3, and ensuring timely service requests within ITIL and SLA targets, with a hybrid work culture and continuous exposure to banking domain expertise.

Qualifications

• Graduate in Computer Science, IT, Engineering, or related discipline.
• Mandatory 3+ years of Banking Domain experience.
• Hands-on experience supporting Finacle, CBS, and banking applications.

Responsibilities

• Application Monitoring & Health Checks for critical banking apps.
• Incident & Request Management as L1 point of contact.
• First-Level Troubleshooting using SQL queries and SOP workarounds.
• User support & escalation to L2/L3 with logs and analysis.
• Batch restarts, file transfers, data validation, and deployment support.
• Maintain incident records, SOPs, and ITSM change tickets.

Skills

Finacle

CBS

Banking domain knowledge

ITIL certified

Communication skills

Education

Bachelor's in CS/IT/Engineering

Tools

SQL

Job description

Who We Are

At Kyndryl, we run and reimagine the mission‑critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI‑powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well‑being is prioritized and your potential can thrive.

The Role

Your Role : Join Kyndryl as a Service Coordinator and take charge of a dynamic role that puts you at the forefront of delivering exceptional IT services to our customers. As a Service Coordinator, you'll be responsible for ensuring timely and effective resolution of customer issues, coordinating and managing service requests, and maintaining constant communication with customers throughout the service process.

What You Will Do

• Application Monitoring & Health Checks: Proactively monitor critical applications (Finacle Core Banking, Payments, Trade, LOS), perform SOD/EOD checks, and track alerts, interfaces, and batch failures.
• Incident & Request Management: Act as L1 first point of contact to log, categorize, prioritize, and resolve incidents and service requests within ITIL and SLA targets.
• First-Level Troubleshooting: Diagnose and resolve login, interface, and data mismatch issues using SQL queries, scripts, and SOP workarounds.
• User Support & Escalation: Communicate status via email, phone, or tickets, assist business/ops users with usage queries, and escalated complex issues to L2/L3 with full logs and analysis.
• Operational Execution: Perform batch restarts, file transfers, data validation, report updates, and support deployments during maintenance windows and production releases.
• Documentation & Change Management: Maintain incident records, SOPs, and knowledge articles, while creating and managing ITSM change tickets (minor, major, critical).

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands‑on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer‑focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

Experience & Qualification: Graduate in Computer Science, Information Technology, Engineering, or related discipline. Mandatory 3+ years of Banking Domain experience. Hands‑on experience supporting Finacle, CBS, and banking applications. Experience supporting senior executives, CXOs, board members, or VIP users is preferred.

Preferred Banking Knowledge

Finacle Core Banking Solution CBS Operations Branch Banking Processes Digital Banking Channels Regulatory and Information Security Compliance Incident, Problem, and Change Management in Banking Environment

Preferred Skills and Experience

• ITIL certified
• High level communicator with good written and verbal skills

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid‑friendly culture that supports your well‑being and empowers you to grow. Our Be Well programmes are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in‑demand skills to grow your career and achieve your ambitions with access to cutting‑edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that.