Service Consultant

DuoJobs; Malappuram; On-site; INR 180,000 - 240,000; Full time

Job summary

DuoJobs in Tirur, Kerala invites a Service Consultant to handle customer service, manage vehicle service bookings, and prepare service cards. You will coordinate between customers and technicians, explain service requirements, and monitor progress to ensure timely updates.

The role focuses on clear communication with customers, monitoring repairs, and delivering a high-quality service experience in a busy automotive dealership environment.

Qualifications

• Customer service experience in automotive sector preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Handle customer service requirements and vehicle service bookings.
• Prepare service cards and coordinate service activities.
• Coordinate between customers and technicians; explain service requirements.
• Monitor repair progress and communicate updates to customers.
• Ensure customer satisfaction through proactive follow-up.

Skills

Customer service

Communication

Job description

Industry: Automobile / Two-Wheeler Dealership
Location: Tirur, Chemnad, Feroke, Kundayithode, Kerala
Hiring a Service Consultant to handle customer service requirements, vehicle service bookings, job card preparation, service coordination, repair updates, and customer communication. The role involves coordinating with customers and technicians, explaining service requirements, monitoring repair progress, and ensuring customer satisfaction.