Service Center Team Manager

Alfa Laval; Visakhapatnam; On-site; INR 1,300,000 - 1,900,000; Full time

Job summary

Alfa Laval is seeking a Service Center Team Manager in Visakhapatnam to supervise and develop a high‑performing service team. You will drive HSE, quality culture, and continuous improvement while aligning with the service strategy and customer needs.

You will lead, coach, and evaluate direct reports, manage performance, and adapt resources to demand. Strong leadership and communication skills are essential for success.

Qualifications

• Diploma in Mechanical Engineering with 7+ years of team/shop-floor experience.
• B.Tech in Mechanical Engineering with 5+ years of team leadership experience.
• Experience in HSE, quality systems, and lean processes preferred.

Responsibilities

• Establish and maintain a strong HSE and quality culture within the team.
• Manage and develop team capabilities to support the Service strategy.
• Lead the team with clear direction and customer‑oriented execution.
• Coach direct reports and ensure competence development.
• Handle performance issues promptly and fairly.
• Adapt internal resources quickly to meet customer demands.
• Prioritize jobs with coordinators to ensure on‑time delivery.
• Drive safety and efficiency improvements using ALPS/Lean ideas.
• Conduct reviews and update competence profiles and skills matrices.
• Foster an inclusive, high‑performing team culture.
• Drive Kaizen, PRP and Lean on the shop floor.

Skills

Leadership

Team management

Shop floor management

Job planning

Communication

Customer service

Problem solving

HSE knowledge

Lean

Education

Diploma in Mechanical Engineering

B.Tech in Mechanical Engineering

Job description

Job Description:

Join Alfa Laval Service Team as a Service Center Team Manager

Position Overview

As a Team Manager in our Service Center, you will be responsible for supervising, motivating, and guiding a team to deliver exceptional service. You will ensure that operational targets are achieved, foster a positive work environment, and drive continuous improvement in service delivery.

Key Responsibilities

• Establish and maintain a strong HSE and quality culture within the team.
• Manage and develop team capabilities to support the overall Service strategy.
• Lead the team by providing clear direction and ensuring that employees perform with a strong customer-oriented mindset.
• Develop, motivate, and coach direct reports while ensuring effective competence development.
• Manage performance issues within the team appropriately and promptly.
• Adapt the availability of internal resources quickly in response to customer demands.
• Ensure that jobs are executed according to their priority in close cooperation with coordinators.
• Implement continuous safety and efficiency improvements based on ALPS Board meetings, innovative processes, and new technologies.
• Conduct employee reviews, including the timely update of competence profiles and skills matrices.
• Foster a positive, inclusive, and high‑performing team culture.
• Drive and implement Kaizen, PRP, and Lean processes on the shop floor.

Qualifications and Experience

• Diploma or B.Tech in Mechanical Engineering.
• Minimum of 7 years of experience for Diploma holders or 5 years of experience for B.Tech graduates.
• Relevant experience in team management, shop‑floor management, and job planning.
• Strong leadership, coaching, and people‑management skills.
• Excellent communication and interpersonal skills.
• Strong customer‑service orientation.
• Good planning, prioritization, and problem‑solving abilities.
• Knowledge of HSE, quality systems, ALPS, 5S, Kaizen, PRP, and Lean processes is preferred.

Why should you apply:

• We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
• An exciting place to build a global network with different nationalities. Your work will have a true impact on Alfa Laval’s future success; you will be learning new things every day,

Reporting to: Service Center Manager

"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.”

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Requirements: