Service Center Team Manager

Alfa Laval Mid Europe GmbH; Visakhapatnam; Presencial; INR 1.500.000 - 2.100.000; Jornada completa

Descripción de la vacante

Alfa Laval Mid Europe GmbH in Visakhapatnam, India, seeks a Service Center Team Manager to supervise and motivate a high-performing team delivering top-tier service. You will drive targets, maintain a positive work environment, and advance continuous improvement in service delivery.

You will lead with a customer-focused mindset, coach direct reports, and ensure effective competence development while coordinating with internal resources to meet demand and priority requirements.

Formación

• Diploma or B.Tech in Mechanical Engineering.
• Minimum of 7 years of experience for Diploma holders or 5 years of experience for B.Tech graduates.
• Experience in team management, shop-floor management, and job planning.
• Strong leadership, coaching, and people-management skills.
• Excellent communication and interpersonal skills.
• Strong customer-service orientation.
• Knowledge of HSE, quality systems, ALPS, 5S, Kaizen, PRP, and Lean is preferred.

Responsabilidades

• Establish and maintain a strong HSE and quality culture within the team.
• Manage and develop team capabilities to support the Service strategy.
• Lead the team by providing clear direction and ensuring a customer-oriented mindset.
• Develop, motivate, and coach direct reports with competence development.
• Manage performance issues within the team promptly and effectively.
• Adapt the availability of internal resources quickly in response to customer demands.
• Ensure jobs are executed according to priority in close cooperation with coordinators.
• Implement continuous safety and efficiency improvements based on ALPS and lean initiatives.
• Conduct employee reviews, update competence profiles and skills matrices.
• Foster a positive, inclusive, high-performing team culture.
• Drive and implement Kaizen, PRP, and Lean processes on the shop floor.

Conocimientos

Leadership

Coaching

Communication

Customer service

Planning

Problem solving

HSE knowledge

Educación

Mechanical engineering diploma/BE

Herramientas

ALPS

5S

Kaizen

PRP

Lean

Descripción del empleo

Join Alfa Laval Service Team as a Service Center Team Manager

As a Team Manager in our Service Center, you will be responsible for supervising, motivating, and guiding a team to deliver exceptional service. You will ensure that operational targets are achieved, foster a positive work environment, and drive continuous improvement in service delivery.

Key Responsibilities

• Establish and maintain a strong HSE and quality culture within the team.
• Manage and develop team capabilities to support the overall Service strategy.
• Lead the team by providing clear direction and ensuring that employees perform with a strong customer-oriented mindset.
• Develop, motivate, and coach direct reports while ensuring effective competence development.
• Manage performance issues within the team appropriately and promptly.
• Adapt the availability of internal resources quickly in response to customer demands.
• Ensure that jobs are executed according to their priority in close cooperation with coordinators.
• Implement continuous safety and efficiency improvements based on ALPS Board meetings, innovative processes, and new technologies.
• Conduct employee reviews, including the timely update of competence profiles and skills matrices.
• Foster a positive, inclusive, and high-performing team culture.
• Drive and implement Kaizen, PRP, and Lean processes on the shop floor.

Qualifications and Experience

• Diploma or B.Tech in Mechanical Engineering.
• Minimum of 7 years of experience for Diploma holders or 5 years of experience for B.Tech graduates.
• Relevant experience in team management, shop-floor management, and job planning.
• Strong leadership, coaching, and people-management skills.
• Excellent communication and interpersonal skills.
• Strong customer-service orientation.
• Good planning, prioritization, and problem-solving abilities.
• Knowledge of HSE, quality systems, ALPS, 5S, Kaizen, PRP, and Lean processes is preferred.

Why should you apply

We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers. An exciting place to build a global network with different nationalities. Your work will have a true impact on Alfa Laval’s future success; you will be learning new things every day,

Reporting to: Service Center Manager

"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games." #LI-KT1 Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140‑year‑old start‑up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too. Meet our dedicated people who always go the extra mile