Service Center Team Manager

Alfa Laval Technologies; Visakhapatnam; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Alfa Laval invites applications for a Service Center Team Manager in Visakhapatnam. You will supervise a team to meet service targets, foster a positive culture, and drive continuous improvement in service delivery.

The role emphasizes leadership, coaching, and customer focus while aligning with HSE and quality standards. Diploma or B.Tech in Mechanical Engineering is required with 5–7 years of relevant experience in team management and shop-floor operations.

Qualifications

• Diploma or B.Tech in Mechanical Engineering is required.
• Minimum 5 years of experience for B.Tech holders or 7 years for Diploma holders in team/shop-floor management.
• Strong leadership, coaching and people-management capabilities.
• Excellent communication and interpersonal skills with customer focus.
• Good planning, prioritization and problem-solving abilities.
• Knowledge of HSE, quality systems, Kaizen, Lean processes is preferred.

Responsibilities

• Supervise, motivate and guide a team to deliver service targets.
• Establish and maintain a strong HSE and quality culture within the team.
• Lead with clear direction and customer-oriented mindset.
• Develop, coach and review direct reports; manage competence profiles.
• Address performance issues promptly and adapt resources to demand.
• Prioritize jobs with coordinators and drive continuous safety improvements.
• Implement Kaizen, PRP and Lean on the shop floor.

Skills

Leadership

People management

Coaching

Communication

Customer service

Planning & prioritization

Problem solving

Education

Diploma in Mechanical Engineering

B.Tech in Mechanical Engineering

Job description

Join Alfa Laval Service Team as a Service Center Team Manager

Position Overview

As a Team Manager in our Service Center, you will be responsible for supervising, motivating, and guiding a team to deliver exceptional service. You will ensure that operational targets are achieved, foster a positive work environment, and drive continuous improvement in service delivery.

Key Responsibilities

• Establish and maintain a strong HSE and quality culture within the team.
• Manage and develop team capabilities to support the overall Service strategy.
• Lead the team by providing clear direction and ensuring that employees perform with a strong customer-oriented mindset.
• Develop, motivate, and coach direct reports while ensuring effective competence development.
• Manage performance issues within the team appropriately and promptly.
• Adapt the availability of internal resources quickly in response to customer demands.
• Ensure that jobs are executed according to their priority in close cooperation with coordinators.
• Implement continuous safety and efficiency improvements based on ALPS Board meetings, innovative processes, and new technologies.
• Conduct employee reviews, including the timely update of competence profiles and skills matrices.
• Foster a positive, inclusive, and high-performing team culture.
• Drive and implement Kaizen, PRP, and Lean processes on the shop floor.

Qualifications and Experience

• Diploma or B.Tech in Mechanical Engineering.
• Minimum of 7 years of experience for Diploma holders or 5 years of experience for B.Tech graduates.
• Relevant experience in team management, shop-floor management, and job planning.
• Strong leadership, coaching, and people-management skills.
• Excellent communication and interpersonal skills.
• Strong customer-service orientation.
• Good planning, prioritization, and problem-solving abilities.
• Knowledge of HSE, quality systems, ALPS, 5S, Kaizen, PRP, and Lean processes is preferred.

Why should you apply

• We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
• An exciting place to build a global network with different nationalities. Your work will have a true impact on Alfa Laval's future success; you will be learning new things every day.

Reporting to: Service Center Manager

"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games."

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