Service Associate

IDFC FIRST Bank; Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

IDFC FIRST Bank in Mumbai invites applications for the role of Service Associate in Wholesale Banking Operations. The role is client‑facing and requires coordinating documentation, disbursals and ongoing monitoring activities, ensuring end-to-end support to clients.

You will proactively track covenants, liaise with CAD, BR ops and CPU teams, and establish relationships to add value while meeting agreed-upon timelines. 2–5 years of relevant experience is preferred.

Qualifications

• Graduation in commerce, science, arts or related fields.
• 2–5 years of relevant experience.

Responsibilities

• Provide end-to-end support to client on documentation and transactions.
• Proactively track covenants and ensure compliance.
• Coordinate with CAD, BR ops, and CPU teams for closure of requests.
• Engage with banks/NBFCs for document completion and vendors for reports.
• Establish relationships and support broader business relationship.
• Make independent decisions on client issue resolution within policy.
• Ensure enforceable legal documentation for credit facilities.
• Decide on the adequacy of security creation and approve documentation.
• Monitor covenant compliance and trigger remedial actions.
• Collaborate with business, legal, credit to deliver timely outputs.
• Meet with clients to resolve documentation queries for disbursal.

Education

Bachelor of Commerce (Bcom) / Bachelor of Science (BSc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)

MBA / Mcom / MA

Job description

Job Requirements

Job Title: Service Associate

Department/Function: Wholesale Banking Operations

Job Purpose

Service associate is a client‑facing function that acts as a single point of contact between the business, operations team, and client to support disbursals, documentation and ongoing monitoring activities.

Roles & Responsibilities

• Ensure support is provided to the client End to End on documentation and transactions.
• Ensure proactive follow‑up and tracking of covenants that need to be adhered to by the client.
• Liaise with CAD, BR ops, and CPU teams for necessary closure of requests.
• Liaise with other banks/NBFCs regarding security document completion and interns with empanelled vendors for closure of reports.
• Establish and maintain relationships, providing added value to selected clients and supporting the broader business relationship.
• Make independent decisions on client issue resolution within policy frameworks and prioritise actions to meet agreed‑upon TATs.
• Ensure enforceable legal documentation for credit facilities as per legal guidance and standard formats/procedures.
• Decide on the adequacy of security creation (mortgage, pledge, hypothecation) and approve documentation; ensure various covenant/deferral tracking in system.
• Monitor covenant compliance and trigger remedial actions when breaches are detected.
• Liaise with business teams, legal, credit, etc., for timely and quality deliverables by resolving issues and answering queries.
• Take ownership of issue resolution and make binding decisions within scope.
• Ensure to meet the client to resolve queries on documentation for disbursal.

Educational Qualifications

• Graduation: Bachelor of Commerce (Bcom) / Bachelor of Science (BSc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)
• Post‑Graduation: Master of Business Administration (MBA) / Master of Commerce (Mcom) / Master of Arts (MA)

Experience

2 – 5 years of relevant experience