Associate Operations Specialist - BBG & Agri Operations

IDFC FIRST Bank; Thane; On-site; INR 420,000 - 640,000; Full time

Job summary

IDFC FIRST Bank is seeking an Associate Operations Specialist in Central Disbursement & Payment to support the credit operations team in booking and processing retail loans, including payouts, onboarding and post-disbursal activities.

The role emphasizes accuracy, automation, and compliance, requires 2+ years in loan disbursal or central operations, and involves coordinating with branches, product and policy teams, and managing outsourced staff.

Qualifications

• Graduation in any discipline from a recognized institution.
• Minimum 2 years of relevant experience in loan disbursal, payouts, or central operations in retail banking.
• Strong understanding of loan processing, documentation, and compliance.

Responsibilities

• Manage loan disbursal (booking), payouts, onboarding, and post-disbursal activities across all retail products.
• Ensure accurate and timely processing of transactions in accordance with defined SLAs.
• Maintain thorough knowledge of loan documentation across various products.
• Coordinate with internal stakeholders including branches, product teams, and policy teams for process updates and discrepancy resolution.
• Handle and manage outsourced staff effectively to ensure smooth operations.
• Drive quality standards and SLA adherence within the unit.
• Focus on automation and digitization to improve process efficiency, accuracy, and turnaround time.
• Uphold the organization’s code of conduct and compliance standards.
• Execute single-product and manual activities as required.
• Prepare and publish various MIS reports for internal stakeholders.
• Coordinate daily with branches and central teams for issue resolution.
• Participate in UAT for new system requirements or modifications to existing functionalities.

Skills

Loan processing

Stakeholder coordination

Outsourced teams management

Automation

Attention to detail

Deadline driven

Compliance

Education

Graduation in any discipline

Tools

Excel

PowerPoint

Job description

Job Requirements

About the Role

The Associate Operations Specialist – Central Disbursement & Payment is part of the Central Operations team, supporting Credit Operations in the booking and processing of retail loans. The role involves managing activities such as inventory funding, pre-disbursal cancellations, master data maintenance (pin codes, cities, states), loan linking in the FinnOne system, DSA/dealer empanelment, and payout processing. The incumbent will ensure operational accuracy, drive process efficiency through automation, and maintain compliance with service standards.

Key Responsibilities

Primary Responsibilities

• Manage loan disbursal (booking), payouts, onboarding, and post-disbursal activities across all retail products.
• Ensure accurate and timely processing of transactions in accordance with defined SLAs.
• Maintain thorough knowledge of loan documentation across various products.
• Coordinate with internal stakeholders including branches, product teams, and policy teams for process updates and discrepancy resolution.
• Handle and manage outsourced staff effectively to ensure smooth operations.
• Drive quality standards and SLA adherence within the unit.
• Focus on automation and digitization to improve process efficiency, accuracy, and turnaround time.
• Uphold the organization’s code of conduct and compliance standards.
• Execute single-product and manual activities as required.

Secondary Responsibilities

• Prepare and publish various MIS reports for internal stakeholders.
• Coordinate daily with branches and central teams for issue resolution.
• Participate in UAT (User Acceptance Testing) for new system requirements or modifications to existing functionalities.

What We Are Looking For

Education

• Graduation: Graduate in any discipline from a recognized institution.

Experience

• Minimum 2 years of relevant experience in loan disbursal, payouts, or central operations within retail banking.

Skills and Attributes

• Strong understanding of loan processing and documentation.
• Effective communication and interpersonal skills for stakeholder coordination.
• Ability to manage outsourced teams and ensure service quality.
• Proficiency in MS Office tools, especially Excel and PowerPoint.
• Detail-oriented with a focus on accuracy and compliance.
• Process-driven mindset with an inclination toward automation and improvement.
• Ability to work under pressure and meet deadlines consistently.