Associate - Branch Operations

IDFC FIRST Bank; Chennai District; On-site; INR 450,000 - 600,000; Full time

Job summary

IDFC FIRST Bank in Chennai is seeking an Associate - Branch Operations to support Wholesale Banking Operations and sustain high standards of client service.

You will manage Trade Finance, GBO, CMS and KYC processes, maintain branch inventories and registers, ensure quick turnaround and error-free processing, and handle customer calls.

Applicants should hold a Bachelor's degree and have 3–6 years of banking experience with a focus on general banking operations and risk awareness.

Qualifications

• 3–6 years of experience in banking with knowledge of general banking operations (KYC, Trade Finance, CMS).
• Proficiency with Trade Finance, CMS and KYC processes.

Responsibilities

• Handle daily operations involving Trade Finance, GBO, CMS, KYC as per branch processes.
• Ensure quick turnaround time and error-free processing of transactions.
• Attend customer calls and queries while ensuring expectations are met.
• Perform daily reconciliation of internal suspense accounts and transactions.
• Demonstrate strong product understanding and process knowledge when interacting with customers.
• Maintain branch hygiene in operations, including customer service, record keeping and audits.
• Highlight and suggest changes in processes and potential automation ideas.

Skills

Trade Finance

KYC

CMS

Branch Operations

Education

Bachelor's degree

Job description

Job Requirements

Role/ Job Title: Associate - Branch Operations

Function/ Department: Wholesale Banking Operations

Job Purpose: 'To sustain better client servicing by way of exhibiting superior service delivery for Trade /GBO/CMS/KYC products and using banking expertise to support Business. To provide timely support to all business & external stakeholders and to manage their requirements, which should be in tandem with internal process guidelines. To assist and support Leads & Team Manager to achieve organisational goals as per KPI. To avoid any financial and reputational risk of the bank.'

Roles & Responsibilities:

• 'Handle daily operations involving Trade Finance, GBO, CMS, Clearing ,KYC with respect to Branch's process. Proper mainatenance of inventories and branch registers.
• Responsible for ensuring quick turn-around time and error-free processing of transactions.
• Responsible for attending customer calls/queries while ensuring their expectations are met.
• Performing the daily reconciliation of internal suspense account/transactions processed during the day.
• Demonstrating good product understanding and process knowledge while interacting with customers.
• Ensuring basic hygiene of operations at branch interms of Customer Service, Record keeping & Audit.
• Highlighting/Suggesting changes in processes , ideas in the areas of automation.

Educational Qualification

Bachelor’s in Any Stream

Experience

3–6 Years of experience in Banking with a good understanding of General banking operations/KYC/Trade Finanace/CMS.