Senior Service Associate

IDFC FIRST Bank; Mumbai; On-site; INR 900,000 - 1,100,000; Full time

Job summary

IDFC FIRST Bank in Mumbai is seeking a Service Associate for Wholesale Banking Operations. You will coordinate with clients, CAD team, and other banks to ensure smooth disbursals, timely documentation follow-up, and security perfection within policy frameworks.

The role requires 5–10 years of relevant experience. You will monitor critical accounts, train teams, prepare MIS reports, and leverage AI tools to speed processes while maintaining compliance and quality.

Qualifications

• Graduation in commerce, science, arts, or related fields.
• MBA/M.Com/MA preferred for higher responsibilities.
• 5–10 years of relevant experience in wholesale banking or related roles.

Responsibilities

• Keep close monitoring of critical accounts and ensure no escalations; maintain relationships and provide solutions.
• Conduct training sessions for CAD/Business and dependent teams for improvement.
• Provide reports and progress updates to senior management on a regular basis.
• Use AI tools to improvise processes and improve TAT.
• Coordinate ROC charges, collect documents, and track CHG-1 status with vendors.
• Coordinate security creation & perfection with lender back-offices, validate details, and upload to system.
• Resolve CAD and legal queries on TSR and valuation documents with clients and bank RMs.
• Collect mortgage documents from clients or security trustees, verify completeness, and submit to CAD/Legal.
• Coordinate execution logistics for mortgage/security documents and manage stamping/witnessing requirements.
• Obtain custody confirmation letters and property document copies, organize and upload to system.
• Share documents with CAD for CHG1 filing and CERSAI registration; track status.
• Obtain BR, MoA, AoA, CoI, PAN, and signatories' proof; verify per CAD checklist and submit.
• Resolve CAD queries on BR and CP documents and resubmit with corrections.
• Initiate limit setup with CAD team and track queries.
• Disbursement-related activities: verify documents against sanction terms and follow up on discrepancies.
• Coordinate with clients for covenants and perform basic checks before RM approval.
• MIS & Reporting to monitor KPIs and drive improvements.

Skills

Customer coordination

Process improvement

Training sessions

Reporting

Documentation

Stakeholder management

Education

Bachelor of Commerce (B.Com)

Bachelor of Science (B.Sc)

Bachelor of Arts (BA)

Bachelor of Business & Insurance (BBI)

Bachelor of Management Studies (BMS)

Master of Business Administration (MBA)

Master of Commerce (M.Com)

Master of Arts (MA)

Tools

AI tools

Job description

Job Requirements

Role/ Job Title: Service Associate

Function/ Department: Wholesale Banking Operations

Job Purpose:

The role entails co-ordination with Client, Business, CAD team and other banks to ensure smooth processing of disbursals, documentation follow up, covenant monitoring & closure and Security collateral perfection pertaining to Wholesale banking customers. The role ensures all requirements are completed within the bank’s policy framework and at the same time ensure to provide solutions keeping customer requirements. It is expected that the cases are closed within timelines and minimise the role of Relationship Manager. The role helps to improvise quality and provide more clarity and guidance to customers for closing the request swiftly

Roles & Responsibilities:

• Keep close monitoring of critical accounts and ensure no escalations are sent by customer. Maintain relationships with customer and provide solutions and alternative basis guidance from legal, compliance, policy teams etc.
• Constantly share learning and conduct training sessions to CAD/Business and other dependent team for improvement.
• Provide reports and progress to senior management on frequency basis.
• Use AI other technology tools to improvise process and improve TAT.
• ROC Charge creation--Coordinate and follow up with client for pending documents, track ROC/CHG-1 status with Vendor, ensure completeness, and submit final set to CAD
• Security creation & perfection - Coordinate with lender back-offices to obtain pari-passu letters, track status across banks, validate details, and upload to system
• 'Resolve CAD and legal queries on the TSR and valuation documents with clients and other bank RMs- Coordinate with valuers/clients for corrected TSR, compile revised reports, and resubmit to CAD/Legal
• '-Collect mortgage documents from other bankers or security trustees, Resolve CAD and legal queries - Coordinate collection of physical/scanned mortgage documents, maintain checklist, verify completeness as per CAD/Legal requirements
• Coordinate and finalise mortgage/other security documents - Manage end-to-end execution logistics (printing, stamping, witnessing), scan executed documents, guide client on execution requirements (stamping, signatories, annexures).
• 'Obtain custody confirmation letter, copy of property documents from existing lender or security trustee - Obtain custody letters and copies from lenders/trustees, organize documents, upload to system
• ' Share documents with CAD for CHG1 Filing and CERSAI registration - Compile mortgage/hypothecation documents, highlight checklist gaps, submit to CAD, track CHG-1 & CERSAI registration status with CAD/Ops team
• 'Obtain BR, MoA, AoA, CoI,PAN, signature/ID proof of authorised signatories from client - Collect and follow up for documents, verify details as per CAD checklist and highlight corrections to client, scan and submit to CAD.
• Resolving CAD queries on BR and CP documents - Obtain corrected BR/CP documents from client, ensure compliance with CAD queries, and resubmit
• 'Initiate limit setup with CAD team - Compile and submit limit setup documents, track CAD queries, coordinate revised submissions with client
• 'Disbursement related activities -Verify supporting documents (invoices, project stage, asset details) against sanction terms, follow up discrepancies
• 'Coordinate and follow-up with clients for document collection for covenants, perform basic checks on documents (as per detailed checklist), highlight deviations before sharing with RM for approval
• Works towards achieving Organisations goals / objectives and shows urgency in fast paced environment
• 'MIS & Reporting

Route Cases To Other Functions Where Ever Applicable.

Managerial & Leadership Responsibilities

• Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance and integrity
• Monitor key parameters on employee productivity, Incidents and make necessary improvements
• Enable teams to drive improvements, Reduce Ops Risk by providing necessary support

Educational Qualifications:

Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)

Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)

Experience:

5 - 10 years of relevant experience