Service Advisor

IJM Toyota; Ludhiana; On-site; INR 250,000 - 420,000; Full time

Job summary

IJM Toyota in Ludhiana is seeking a Service Advisor to greet customers, understand vehicle concerns, and prepare accurate job cards and service estimates. The role coordinates with technicians to ensure timely aftersales service and keeps customers informed about progress, costs, and recommendations.

The position requires strong customer service and communication skills, Aftersales knowledge, and the ability to manage multiple requests in a fast-paced environment.

Qualifications

• Customer-focused service and satisfaction skills required.
• Clear, professional communication with customers and internal teams.
• Aftersales knowledge including basic automotive service understanding.
• Experience in automotive dealership or service center preferred.
• Able to work in fast-paced environment and manage multiple requests.
• Basic computer literacy for service booking systems.
• Diploma/degree in related field beneficial.
• Strong problem-solving and ethical, customer-centric approach.

Responsibilities

• Greet customers and understand vehicle concerns.
• Prepare accurate job cards and service estimates.
• Coordinate with technicians and workshop team to ensure timely service.
• Keep customers informed about service progress, costs, and recommendations.
• Handle service bookings, follow-ups, and vehicle delivery.
• Maintain service records and promote recommended services and accessories.
• Adhere to Toyota and dealership processes and standards.

Skills

Customer Service

Communication

Aftersales knowledge

Problem-solving

multitasking / time management

Education

Diploma or degree in automotive, engineering, business

Job description

Company Description

IJM Toyota is part of the growing IJM Group Punjab, which is expanding its business presence into the Delhi NCR region. The dealership focuses on delivering high-quality automotive sales and service, aligned with Toyota’s standards of reliability and customer care. Team members join a dynamic organization that values professionalism, integrity, and long-term customer relationships. The Ludhiana location offers opportunities to grow within a regional network and contribute to the group’s expansion goals.

Role Description

The Service Advisor role at IJM Toyota is a full-time, on-site position based in Ludhiana. The Service Advisor greets customers, understands their vehicle concerns, and prepares accurate job cards and service estimates. This role coordinates with technicians and the workshop team to ensure timely and quality aftersales service, while keeping customers informed about service progress, costs, and recommendations. The Service Advisor handles service bookings, follow-ups, and delivery of vehicles, aiming to maximize customer satisfaction and retention. The position also involves maintaining service records, promoting recommended services and accessories, and adhering to Toyota and dealership processes and standards.

Qualifications

• Candidates should possess strong Customer Service, Customer-focused Service, and Customer Satisfaction skills.
• Candidates should possess clear and professional Communication skills for interacting with customers and internal teams.
• Candidates should possess Aftersales knowledge, including basic understanding of automotive service and maintenance.
• Previous experience in an automotive dealership or service center is preferred.
• Ability to work in a fast-paced environment, manage multiple customer requests, and meet service deadlines.
• Basic computer literacy for using dealership management and service booking systems.
• Diploma or degree in automotive, engineering, business, or a related field is beneficial.
• Strong problem-solving attitude and commitment to ethical, customer-centric practices.