Service Advisor

KARSENZ TOTAL CAR CARE PVT LTD; Chennai District; On-site; INR 180,000 - 240,000; Full time

Job summary

KARSENZ TOTAL CAR CARE PVT LTD in Chennai is seeking a Service Advisor to greet customers, understand their vehicle concerns, and translate those needs into service orders in coordination with the technical team. The role includes explaining required repairs and estimates, obtaining approvals, and maintaining transparent communication throughout the service process.

Daily duties involve monitoring progress, coordinating delivery, and handling paperwork, invoicing, and aftersales queries to

Qualifications

• Must have strong customer-facing skills and a focus on customer satisfaction.
• Clear communication skills to explain technical work and manage expectations.
• Experience handling post-service issues, follow-ups, and warranty/service queries.

Responsibilities

• Greet customers and understand vehicle concerns.
• Translate customer needs into service orders in coordination with technicians.
• Explain recommended repairs and maintenance with clear cost/time estimates and obtain approvals.
• Monitor job progress and update customers on status.
• Coordinate vehicle delivery and ensure paperwork, invoicing, and records are completed accurately.
• Handle aftersales queries and contribute to service quality improvements.

Skills

Customer-facing skills

Interpersonal communication

Aftersales experience

Workshop environment familiarity

Service software literacy

Education

Diploma/Degree in Automobile Engineering

Mechanical Engineering

Tools

Service management software

Job description

Company Description

KARSENZ TOTAL CAR CARE PVT LTD is an ISO 9001:2015 certified premium imported car service center, established in 1997 in Chennai by qualified automobile engineers with over 25 years of specialist experience in sports, super, and European luxury vehicles. The company is recognized across South India for precision-driven repairs, maintenance, diagnostics, and performance enhancements across a wide range of imported makes and models. Karsenz offers comprehensive end-to-end automotive solutions, including advanced diagnostics, ECU reprogramming, complex troubleshooting, and complete engine work, using state-of-the-art equipment and OEM/OES-approved parts. With access to the latest technical updates from Germany, Italy, and the UK, Karsenz delivers global-standard service with a strong focus on integrity, transparency, and exceptional value. The company has expanded to Coimbatore and Dubai, continuing to grow as a trusted luxury car specialist in South India and the Gulf.

Role Description

The Service Advisor is a full-time, on-site role based at our Chennai workshop. This role involves welcoming customers, understanding their vehicle concerns, and accurately translating those needs into service orders in coordination with the technical team. The Service Advisor will explain recommended repairs and maintenance, provide clear cost and time estimates, and obtain approvals while maintaining transparent communication throughout the service process. Daily responsibilities include monitoring job progress, updating customers on status, coordinating vehicle delivery, and ensuring all paperwork, invoicing, and service records are completed accurately. The role also involves handling aftersales queries, managing customer feedback, and supporting initiatives to improve service quality and customer satisfaction.

Qualifications

• Candidates should possess strong customer-facing skills, including Customer Satisfaction, Customer-focused Service, and Customer Service abilities.
• Candidates should possess excellent interpersonal and Communication skills to clearly explain technical work and manage expectations.
• Candidates should possess Aftersales-related skills, including handling post-service issues, follow-ups, and warranty or service package queries.
• Experience in automotive service centers, particularly in premium or imported vehicles, is highly beneficial.
• Diploma or degree in Automobile Engineering, Mechanical Engineering, or a related field preferred.
• Ability to work in a fast-paced workshop environment, manage multiple service orders, and use basic computer and service management software.
• Strong attention to detail, integrity in customer dealings, and a commitment to delivering high-quality service.