SeniorAdministrator - SailPoint IdentityNow, Java, SailPoint FAM

HCL Technologies Limited; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

HCL Technologies Limited is seeking a Senior Administrator for SailPoint IdentityNow and SailPoint FAM to deliver advanced technical support and robust identity governance. The role emphasizes root cause analysis, security integrity, and knowledge sharing to strengthen customer outcomes.

The position focuses on improving incident response, cross-functional collaboration, and developer-driven enhancements to identity management integrations, ensuring consistent service excellence.

Qualifications

• Proficient in SailPoint IdentityNow and SailPoint FAM with strong governance knowledge.
• Strong analytical skills for root cause analysis and strategic solutions.
• Experience in Java development for identity management integrations.

Responsibilities

• Provide advanced technical support for SailPoint IdentityNow and SailPoint FAM with root cause analysis and effective solutions.
• Collaborate with cross-functional teams to address escalated incidents and ensure timely resolution within SLAs.
• Conduct training sessions for new analysts and update the knowledge base with best practices.
• Monitor and analyze complex support tickets to ensure efficient resolution and reduce reopenings.
• Drive initiatives for first call resolution and proactively mitigate potential security threats.

Skills

SailPoint IdentityNow

SailPoint FAM

Root Cause Analysis

Java Development

Incident Management

Tools

SailPoint IdentityNow

SailPoint FAM

Job description

SeniorAdministrator - SailPoint IdentityNow, Java, SailPoint FAM SeniorAdministrator - SailPoint IdentityNow, Java, SailPoint FAM India Job Description SeniorAdministrator - SailPoint IdentityNow, Java, SailPoint FAM Pune, Maharashtra

Job Summary

The Sr. Administrator for Support & Operations plays a critical role in delivering advanced technical support and operational excellence. This position focuses on troubleshooting complex issues, conducting root cause analysis, and ensuring a superior customer experience. The role is pivotal in maintaining security standards and operational integrity while fostering knowledge sharing and team development.

Key Responsibilities

• Provide Advanced Technical Support For Sailpoint Identitynow And Sailpoint Fam By Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Intricate Technical And Security Incidents.
• Collaborate With Cross-Functional Teams To Address Escalated Incidents, Ensuring Timely Resolution Within Agreed Slas And Maintaining A High Standard Of Operational Security.
• Enhance Team Capabilities By Conducting Training Sessions For New Analysts And Updating The Knowledge Base To Reflect Best Practices And Lessons Learned From Previous Incidents.
• Monitor And Analyze Complex Support Tickets, Ensuring Efficient Ticket Resolution Processes And Reducing The Number Of Reopened Cases To Improve Customer Satisfaction.
• Drive Initiatives To Ensure A Positive Customer Experience By Achieving First Call Resolution Metrics And Proactively Identifying And Mitigating Potential Security Threats.

Skill Requirements

• Proficient In Sailpoint Identitynow And Sailpoint Fam With A Solid Understanding Of Identity Governance And Administration.
• Strong Analytical Skills With The Ability To Perform Root Cause Analysis And Implement Strategic Solutions For Complex Technical Issues.
• Experienced In Java Development For Enhancing Integrations And Customizations Related To Identity Management.
• Familiarity With Support Ticketing Systems And Incident Management Processes.

Other Requirements

• Optional But Valuable: Sailpoint Identitynow Certification.
• Optional But Valuable: Itil Foundation Certification

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.