SeniorAdministrator - Sailpoint IIQ, Java, SailPoint FAM

HCL Technologies Limited; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

SailPoint IIQ Certification

Java SE 11 Certification

Job summary

HCL Technologies Limited in Bengaluru, Karnataka seeks a Senior Administrator to deliver advanced SailPoint IIQ and Java-based technical support, focusing on incident analysis and security improvements.

The role emphasizes root cause analysis, knowledge sharing, and mentoring junior analysts to enhance service quality and customer satisfaction.

Qualifications

• Proficient in SailPoint IIQ and Java with advanced troubleshooting.
• Strong understanding of security incident management.
• Familiarity with SLAs and customer satisfaction metrics.
• Analytical mindset with problem-solving ability.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Provide advanced technical support using SailPoint IIQ and Java for incidents.
• Perform root cause analysis and implement effective solutions.
• Adhere to quality standards and SLAs for complex tickets.
• Collaborate with cross-functional teams to improve security posture.
• Update knowledge base, create training, and mentor juniors.

Skills

SailPoint IIQ

Java Development

Security incident mgmt

SLA governance

Analytical skills

Customer communication

Tools

SailPoint IIQ

Java

Job description

SeniorAdministrator - Sailpoint IIQ, Java, SailPoint FAM

Bengaluru, Karnataka

Job Summary

The Sr Administrator in Support & Operations is pivotal in delivering advanced technical support and operational excellence. This role focuses on troubleshooting, root cause analysis, and implementing effective solutions to ensure customer satisfaction and a robust security posture. By leveraging expertise in SAILPOINT IIQ and Java Development, the administrator enhances service quality and operational efficiency.

Key Responsibilities

• Provide Advanced Technical Support By Utilizing Sailpoint Iiq And Java To Analyze Complex Incidents, Perform Root Cause Analysis, And Implement Effective Solutions To Resolve Technical And Security Issues.
• Adhere To Quality Standards And Regulatory Requirements While Managing Complex Tickets, Ensuring Resolutions Are Delivered Within Agreed Slas To Maintain Operational Efficiency.
• Collaborate With Cross-Functional Support Teams To Ensure Seamless Operations And Enhance The Overall Security Posture Of The Organization.
• Facilitate Knowledge Management By Updating And Maintaining The Knowledge Base, Developing Training Materials, And Mentoring Junior Analysts To Foster A Culture Of Continuous Learning.
• Enhance Customer Experience By Achieving First Call Resolution Metrics, Minimizing Rejected Resolutions, And Proactively Addressing Potential Security Threats.

Skill Requirements

• Proficient In Sailpoint Iiq And Java Development With Advanced Troubleshooting Skills.
• In-Depth Understanding Of Security Protocols And Incident Management Processes.
• Solid Familiarity With Service Level Agreements And Customer Satisfaction Metrics.
• Strong Analytical And Problem-Solving Skills To Address Complex Technical Issues Effectively.
• Excellent Communication And Interpersonal Skills To Engage With Customers And Support Teams.

Other Requirements

• Optional But Valuable Certifications: Sailpoint Iiq Certified Implementation Engineer, Java Se 11 Developer Certification Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.