SME - Sailpoint IIQ, Java, SailPoint FAM

HCL Technologies Limited; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

HCL Technologies Limited in Bengaluru seeks a Subject Matter Expert (Support & Ops) to ensure timely resolution of escalated incidents, leveraging SailPoint IIQ and Java to mentor the team and improve operational efficiency.

The role emphasizes documenting processes, validating change orders, supporting capacity planning, and delivering root cause analyses to stakeholders to drive customer satisfaction.

Qualifications

• Proficiency in SailPoint IIQ and Java development.
• Solid understanding of IT support and operational processes.
• Excellent analytical skills for root cause and trend analysis.
• Strong communication and presentation skills for stakeholder engagement.

Responsibilities

• Ensure prompt resolution of escalated tickets and incidents while adhering to SLA requirements.
• Mentor Administrators and team members, prepare SOPs, and maintain thorough documentation for knowledge sharing.
• Validate change order implementation plans and support capacity planning initiatives.
• Foster positive customer relationships by participating in meetings to understand issues and provide solutions.
• Conduct and validate analyses such as root cause and trend analyses, and present insights to key stakeholders.

Skills

Sailpoint IIQ

Java development

Support & ops processes

Communication & presentation

Job description

SME - Sailpoint IIQ, Java, SailPoint FAM SME - Sailpoint IIQ, Java, SailPoint FAM India Job Description SME - Sailpoint IIQ, Java, SailPoint FAM Bengaluru, Karnataka

Job Summary

The Subject Matter Expert (Support & Ops) plays a critical role in ensuring timely and quality resolution of escalated incidents in accordance with Service Level Agreements (SLA). This position is vital for maintaining high customer satisfaction through effective communication, documentation, and analysis. The expert will leverage their proficiency in SAILPOINT IIQ and Java development to mentor team members and enhance operational efficiency.

Key Responsibilities

• Ensure Prompt Resolution And Quality Compliance Of Escalated Tickets And Incidents By Utilizing Sailpoint Iiq And Java Development Expertise, Adhering To Sla Requirements.
• Mentor Administrators And Team Members, Prepare Standard Operating Procedures (Sops), And Maintain Comprehensive Documentation To Support Knowledge Sharing And Operational Excellence.
• Validate Change Order Implementation Plans And Ensure Human Error Compliance, Contributing To Effective Capacity Planning Initiatives.
• Foster Positive Customer Relationships By Actively Participating In Meetings To Understand Issues And Provide Solutions, Enhancing Overall Customer Satisfaction.
• Conduct And Validate Analyses Such As Root Cause Analysis And Trend Analysis, Presenting Insights And Performance Reports To Key Business Stakeholders For Informed Decision-Making.

Skill Requirements

• Strong Proficiency In Sailpoint Iiq And Java Development.
• Solid Understanding Of Support And Operational Processes Within It Environments.
• Excellent Analytical Skills For Conducting Root Cause And Trend Analyses.
• Strong Communication And Presentation Skills For Effective Stakeholder Engagement.

Other Requirements

• Optional But Valuable: Sailpoint Iiq Certification.
• Optional But Valuable: Java Developer Certification Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.