Senior Administrator - Oracle Identity Manager,Compliance Remediation

HCL Technologies Limited; India; On-site; INR 1,400,000 - 2,000,000; Full time

Job summary

HCL Technologies Limited is seeking a Senior Administrator for Oracle Identity Manager and Compliance Remediation in Noida, Uttar Pradesh, India. The role focuses on delivering advanced technical support, troubleshooting complex incidents, and driving security posture improvements.

You will provide technical guidance, resolve intricate tickets, and contribute to knowledge base updates while coaching new analysts to maintain a robust support environment.

Qualifications

• Advanced proficiency in Oracle Identity Manager and VAPT.
• Strong analytical and problem-solving abilities to address complex issues.
• Excellent communication skills to interact with customers and teams.

Responsibilities

• Adhere to quality standards, regulatory requirements, and company policies while delivering support services for Oracle Identity Manager and VAPT.
• Provide technical guidance for complex incidents escalated by analysts and perform root cause analysis.
• Engage in knowledge base updates and deliver training to new analysts.
• Resolve complex support tickets within SLAs and collaborate with cross-functional teams.
• Improve CSAT by achieving first-call resolution and mitigating security threats.

Skills

Oracle Identity Manager

VAPT

Analytical & problem-solving

Communication skills

Job description

Senior Administrator - Oracle Identity Manager,Compliance Remediation Senior Administrator - Oracle Identity Manager,Compliance Remediation India Job Description Senior Administrator - Oracle Identity Manager,Compliance Remediation Noida, Uttar Pradesh

Job Summary

The Senior Administrator for Support & Operations plays a critical role in delivering advanced technical support and ensuring operational excellence. This position focuses on troubleshooting complex incidents, conducting root cause analyses, and implementing effective solutions to enhance customer satisfaction and security posture.

Key Responsibilities

• 1. Adhere To Quality Standards, Regulatory Requirements, And Company Policies While Delivering Support Services For Oracle Identity Manager And Vapt.
• 2. Provide Technical Guidance For Complex Incidents Escalated By Analysts, Performing Root Cause Analysis And Implementing Solutions To Resolve Technical And Security Issues Related To Oracle Identity Manager.
• 3. Engage In Knowledge Base Updates And Management, Delivering Training And Coaching To New Analysts To Foster A Knowledgeable Support Environment.
• 4. Manage And Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Ensure Seamless Operations And Maintain A Robust Security Posture.
• 5. Enhance Customer Experience And Csat By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Mitigating Potential Security Threats.

Skill Requirements

• 1. Advanced Proficiency In Oracle Identity Manager And Vulnerability Assessment And Penetration Testing (Vapt).
• 2. Strong Analytical And Problem-Solving Skills To Address Complex Technical Issues.
• 3. Excellent Communication Skills To Effectively Interact With Customers And Support Teams.

Other Requirements

Optional But Valuable Certifications: Oracle Certified Professional (Ocp) In Oracle Identity Manager, Certified Ethical Hacker (Ceh) For Vapt Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.