Senior Administrator - Thycotic Privilege Manager, Azure Active Directory

HCL Technologies Limited; Uttar Pradesh; On-site; INR 1,500,000 - 2,400,000; Full time

Job summary

HCL Technologies Limited in India invites a Senior Administrator to deliver advanced technical support for Privilege Management and directory services, primarily focusing on BeyondTrust, Active Directory, and Thycotic Privilege Manager. The role emphasizes troubleshooting complex security incidents and optimizing operational processes to protect customer environments.

You will collaborate with global teams, resolve escalated tickets within SLAs, contribute to the knowledge base, and train new

Qualifications

• Strong knowledge of BeyondTrust and Active Directory.
• Experience with Thycotic Privilege Manager and BeyondTrust Password Safe.
• Familiarity with Avecto and its applications in security.

Responsibilities

• Provide Advanced Technical Support By Utilizing BeyondTrust And Active Directory To Troubleshoot And Resolve Complex Security Incidents, Ensuring Minimal Disruption To Operations.
• Conduct Root Cause Analysis For Escalated Incidents, Implementing Effective Solutions That Enhance Security And Operational Efficiency.
• Collaborate With Support Teams To Manage And Resolve Complex Tickets Within Agreed SLAs, Ensuring A Seamless And Secure Operational Environment.
• Contribute To The Knowledge Base By Updating Documentation And Providing Training To New Staff, Fostering A Culture Of Continuous Learning And Improvement.
• Ensure Customer Satisfaction By Achieving First Call Resolution And Minimizing Case Reopens, While Proactively Addressing Potential Security Threats.

Skills

BeyondTrust

Active Directory

Thycotic Privilege Manager

Password Safe

Avecto

Azure AD

Tools

BeyondTrust Password Safe

Avecto

Azure AD

Job description

Senior Administrator - Thycotic Privilege Manager, Azure Active Directory Senior Administrator - Thycotic Privilege Manager, Azure Active Directory India

Others, Uttar Pradesh

Job Summary

The Sr. Administrator in Support & Operations plays a crucial role in delivering advanced technical support and optimizing operational processes. This position focuses on troubleshooting complex incidents, performing root cause analysis, and implementing solutions to enhance customer satisfaction and security posture. The successful candidate will collaborate with various teams to ensure seamless operations while adhering to quality standards and company policies.

Key Responsibilities

• Provide Advanced Technical Support By Utilizing Beyondtrust And Active Directory To Troubleshoot And Resolve Complex Security Incidents, Ensuring Minimal Disruption To Operations.
• Conduct Root Cause Analysis For Escalated Incidents, Implementing Effective Solutions That Enhance Security And Operational Efficiency.
• Collaborate With Support Teams To Manage And Resolve Complex Tickets Within Agreed Slas, Ensuring A Seamless And Secure Operational Environment.
• Contribute To The Knowledge Base By Updating Documentation And Providing Training To New Staff, Fostering A Culture Of Continuous Learning And Improvement.
• Ensure Customer Satisfaction By Achieving First Call Resolution And Minimizing Case Reopens, While Proactively Addressing Potential Security Threats.

Skill Requirements

• In-Depth Knowledge Of Beyondtrust And Active Directory.
• Solid Understanding Of Thycotic Privilege Manager And Beyondtrust Password Safe.
• Familiarity With Avecto And Its Application In Operational Security.
• Strong Analytical And Problem-Solving Skills, With The Ability To Handle Complex Technical Issues Independently.

Other Requirements

• Optional Certifications: Beyondtrust Certified Administrator, Microsoft Certified: Azure Administrator Associate, Or Equivalent Certifications Would Be Valuable

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.