Senior Manager Warehouse Operations

Global Sports Jobs Limited; Madhya Pradesh; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

PUMA is seeking a senior Warehouse Operations Lead for its North hub based in Luhari, Haryana. You will own end-to-end warehouse functions, drive improvements, and manage cross-functional stakeholders to deliver cost-efficient, high-quality logistics across B2B and D2C channels.

You will lead KPI design, contract negotiations, data reporting, and audits while coordinating with global teams to ensure adherence to standards and scalable growth.

Qualifications

• Track record of leading logistics and warehousing teams.
• 6–8 years of relevant experience in logistics/warehousing.
• Strong stakeholder management and cross-functional collaboration.
• Experience with B2C/e-commerce supply chains and ERP systems.
• Experience handling large sites (2–3 lakh sq ft) and 3PL relationships.

Responsibilities

• Lead warehouse operations at Luhari, Haryana across B2B and D2C channels.
• Improve set-up, design and running of warehouses; manage day-to-day operations.
• Adapt processes to business changes while optimizing costs.
• Design KPIs; manage carrier partners; participate in contract negotiations.
• Manage relationships with 3PLs, e-commerce partners, retailers and logistics firms.
• Enhance data reporting and drive continuous improvement within cost/quality constraints.
• Coordinate with stakeholders and global teams to align with global norms.
• Update capacity, inventory and logistics plans based on demand.
• Manage customer relations and delivery SLAs; oversee budgets and growth targets.
• Lead warehouse audits to achieve green status and improve standards.

Tools

ERP SAP

WMS LEA REPLY

Increff

P&L / financial acumen

Multi-site management

Stakeholder management

Logistics leadership

B2C / Retail supply chain

Contract negotiations

Job description

About the Role

This role leads and executes complete warehouse operations for the North hub, covering daily operations, planning, implementation and monitoring of overall warehouse operations. Reporting to the Head of Warehouse Operations and based at the Luhari warehouse in Haryana, it works closely with the 3PL operator and with PUMA's Planning, GTM, SalesOps and sourcing teams to develop and execute plans that improve productivity, quality and efficiency. The role sits within a fast-paced, multi-channel business spanning retail and e-commerce, operating through multiple warehouses with products sourced from multiple locations, and requires an understanding of those dynamics to lead warehouse operations from Luhari.

Key Responsibilities

• Lead the entire warehouse operations at Luhari, Haryana across all channels, covering both B2B and D2C.
• Take a lead role in improving the set-up, design and running of warehouses, managing the day-to-day operational requirements of a high-growth business, project management and implementation
• And adapting warehouse and logistics processes to changes in business requirements while keeping cost efficiencies in mind.
• Design and implement KPI metrics to manage carrier management suppliers, and take part in contract negotiations and ongoing relationship management.
• Set up and manage relationships with third-party warehouses, e-commerce partners, retail stores and logistics companies.
• Improve and automate data management and reporting to build efficiencies and drive continuous improvement within the guard rails of cost, quality, reliability and stakeholder experience.
• Work with key stakeholders across the business to build buy-in and increase collaboration, and with global stakeholders to ensure warehouse and logistics are managed in line with global norms and that reporting is streamlined.
• Analyse and update capacity, inventory plans and logistics plans based on demand and output changes, and on changes in planned customer service levels or business requirements.
• Manage day-to-day customer relations and success, using smart and new-age technology to improve SLAs and delivery timelines.
• Deliver the supply chain budget and the ambitious growth plan and targets, meeting KPIs covering warehouse and logistics cost as a percentage of sale, order-to-invoice/dispatch TAT, dock-to-stock TAT, inventory accuracy (gross and nett), binning/picking TAT
• Reporting efficiency and process improvements.
• Lead all warehouse audits (inventory, statutory, Factory Mutual – FM and PUMA Sustainability) to obtain green status and work continuously to improve working standards.

Required Experience & Qualifications

• A track record of leading logistics and warehousing teams, with an in-depth understanding of logistics regulatory compliance.
• 6–8 years of relevant experience.
• Excellent stakeholder management skills with the ability to lead and influence at all levels.
• Experience in B2C (e-commerce)/retail supply chain is a must.
• Strong understanding of ERP systems such as SAP.
• Experience managing large sites (2–3 lakh sq ft) is a must.
• A track record in improving relationships and performance with 3PLs, carrier management suppliers and manpower agencies.
• Strong commercial acumen with the ability to manage budgets across multiple sites, including strong financial, analytical and P&L skills and the ability to work in multi-functional teams.
• The ability to work in a fast-paced and ever-changing environment, problem solving and thinking on one's feet.
• A sizeable span of control within the current supply chain role and experience of large complexity and a high number of SKUs managed (1 lakh+).
• Flexibility to participate in multiple projects simultaneously, driving both process efficiency and cost optimisation across the warehouse.
• Excellent interpersonal skills with the ability to communicate and manage relationships at all levels, internally and externally.
• Strong functional and technical knowledge of warehouse operations and processes, with a sound understanding of systems such as ERP, WMS (LEA REPLY, Increff) and TMS.

Preferred Skills

• Knowledge of WMS systems such as SAP R3, EWM, S4Hana and Increff would be an added benefit.
• Experience managing multiple sites would be an added advantage.

Workplace

• Luhari warehouse, Haryana

About the Company

PUMA is a global sports brand creating footwear, apparel and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf and stichd, operates in more than 120 countries and has around 22,000 employees worldwide. PUMA looks for SPEED & SPIRIT in its candidates, defined by values that inspire employees to be driven in performance, vibrant in sporting legacy and together in team spirit, while letting individual talent and experience shine.